Operations Support Specialist

Progressive Alloy Steels Unlimited, Inc; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

401(k) Matching

Tuition Reimbursement

Paid Time Off

Health Insurance

Vision Insurance

Life Insurance

Job summary

Progressive Alloy Steels Unlimited, Inc. is seeking an Operations Support Specialist to provide technical and administrative support for day-to-day operations, troubleshoot issues, monitor systems, and ensure processes run smoothly.

The role requires strong organizational skills, multitasking, and excellent communication; you will support staff, manage data entry and reporting, and collaborate with production and maintenance teams in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience in system administration and technical support.
• Knowledge of Windows and Linux operating systems.
• Knowledge of networking protocols and technologies.
• Excellent problem-solving and customer service skills.
• Able to work independently and as part of a team.
• Able to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide technical support to customers and staff, troubleshooting and resolving issues promptly and professionally.
• Monitor system performance and ensure that all systems and processes are running efficiently.
• Excellent organizational and time-management skills to handle multiple priorities
• Clear and professional communication skills
• Comfort using common office software, such as Microsoft Office Suite or Google Workspace
• A resourceful and practical approach to solving daily challenges and saving money
• Commitment to accuracy in tasks such as data entry and scheduling
• The ability to switch between tasks and respond to changing priorities
• A collaborative attitude and the ability to work well with many personalities
• Initiative-taking and self-reliant attitude
• Ability to manage sensitive or confidential company information appropriately
• Perform system maintenance tasks, including system upgrades and patches.
• Generate reports, analyze data, and document processes.
• Provide administrative support to staff as needed.

Skills

System administration

Technical support

Windows

Linux

Networking

Customer service

Multitasking

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

The Operations Support Specialist is responsible for providing technical and administrative support for the day-to-day operations of a business. They will be responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support.

Responsibilities and Duties

• Provide technical support to customers and staff, troubleshooting and resolving issues promptly and professionally.
• Monitor system performance and ensure that all systems and processes are running efficiently.
• Excellent organizational and time-management skills to handle multiple priorities
• Clear and professional communication skills
• Comfort using common office software, such as Microsoft Office Suite or Google Workspace
• A resourceful and practical approach to solving daily challenges and saving money
• Commitment to accuracy in tasks such as data entry and scheduling
• The ability to switch between tasks and respond to changing priorities
• A collaborative attitude and the ability to work well with many personalities
• Initiative-taking and self-reliant attitude
• Ability to manage sensitive or confidential company information appropriately
• Perform system maintenance tasks, including system upgrades and patches.
• Generate reports, analyze data, and document processes.
• Provide administrative support to staff as needed.

Required Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Proven experience in system administration and technical support.
• Knowledge of Windows and Linux operating systems.
• Knowledge of networking protocols and technologies.
• Excellent problem-solving and customer service skills.
• Able to work independently and as part of a team.
• Able to manage multiple tasks and prioritize effectively.

Preferred Qualifications

• Process Optimization: Analyze manufacturing data to identify inefficiencies, reduce waste, and improve operational flow.
• Documentation Control: Create, revise, and maintain standard operating procedures (SOPs) and batch records.
• Quality & Compliance: Support quality investigations, conduct safety audits, and assist with root cause analysis (CAPA).
• Inventory & Logistics: Coordinate with vendors, submit purchase orders, and monitor inventory levels of raw materials and parts.
• Cross-Functional Support: Function as the primary liaison between production, maintenance, administration and supply chain teams to resolve daily operational bottlenecks.

Physical Requirements

Physical demands can include but not limited to:

• Standing—More than ¾ of the time
• Use of hands or fingers to manage or feel—Over ¾ of the time
• Reach with hands or arms—Over ¾ of the time
• Kneeling/Crawling/Twisting/Balancing—Over ½ of the time
• Bending/Climbing—Over ½ of the time
• Talk or hear—Over ¾ of the time
• Close vision (sharp vision at 36 inches or less)

Weights to be lifted:

• Up to 50 pounds—Over ¾ of the time
• Up to 75 pounds—Less than ¼ of the time

Weights to be pushed/pulled:

• Between 25-50 pounds—Over ¾ of the time
• 401(k)
• 401(k) Matching
• Tuition Reimbursement
• Paid Time Off
• Health Insurance
• Vision Insurance
• Life Insurance

Working Conditions

Good working conditions. Frequent visual/auditory attention to recognize needs for repair

and service to facilities, machines, and vehicles.

Exposure to hazardous machinery, sharp tools, proximity to moving objects, noise, heat,