Operations Support Specialist

ICR Services; Fraser (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

ICR Services is seeking a senior operations leader to oversee Customer Service, Purchasing, Outsourcing, Shipping/Receiving, and Repair Operations production. You will drive continuous improvement, operational efficiency, and customer satisfaction through effective processes, tools, and service excellence.

The role requires at least 5 years of administrative operations experience, strong problem-solving, and excellent communication.

Qualifications

• At least 5 years of administrative operations experience.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Tenacious mentality and approach.
• Proficient in Microsoft Office (Outlook, Word and Excel).

Responsibilities

• Oversee the overall flow of Customer Service, Purchasing, Outsource, and Shipping/Receiving.
• Monitor production of Repair Operations (metrics, rush orders, warranty review, etc.).
• Be a visionary in a constant pursuit toward improvement and cost reduction opportunities.
• Identify tools needed to provide quality service and satisfy customers.
• Identify and resolve operational and customer issues/concerns.
• Promote a culture of safety, engagement, and solutions-focused work.
• Work on special projects – as assigned.

Skills

Problem-solving

Excellent written and verbal comms

Tenacious mentality

Microsoft Office proficiency

Education

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Office

Job description

This position is responsible for overseeing Customer Service, Purchasing, Outsourcing, Shipping/Receiving, and Repair Operations production while driving continuous improvement, operational efficiency, and customer satisfaction through effective processes, tools, and service excellence.

• Responsible for the overall flow of operational functions and processes (Customer Service, Purchasing, Outsource, and Shipping/Receiving).
• Monitor production of Repair Operations (metrics, rush orders, warranty Review, etc.).
• Be a visionary in a constant pursuit toward improvement and cost reduction opportunities.
• Identify tools needed to provide quality service and satisfy customers.
• Identify and resolve operational and customer issues/concerns.
• Promote a culture of safety, engagement, and solutions-focused work.
• Work on special projects – as assigned.

Qualifications & Requirements

• High School Diploma or GED. Associates degree (preferred).
• At least 5 years of administrative operations experience (required).
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Tenacious mentality and approach.
• Demonstrated proficiency in use of Microsoft Office (Outlook, Word and Excel).