Operations Support Specialist

Motorola, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health Benefits

401(k) with Company Match

Paid Holidays and PTO

Disability Insurance

Job summary

Motorola, Inc. in Indianapolis, IN is seeking an Operations Support Specialist to help keep our sales, operations, and field teams aligned. This full-time, in-office role focuses on logging orders, moving POs, and ensuring visibility into order and part status.

Training will be provided on internal systems; no degree required. Strong attention to detail and Excel skills are essential. We’re looking for candidates with clear written communication, the ability to manage multiple orders, and a

Qualifications

• Strong attention to detail and ability to work across multiple systems.
• Excel data entry, basic formulas, and maintaining trackers.
• Clear written communication with vendors and customers.
• Manage multiple orders and projects without losing track.
• Must reside within commuting distance of Indianapolis, IN and pass background/drug screening.
• Legal authorization to work in the U.S.

Responsibilities

• Log booked and submitted sales orders into trackers and project planner for visibility.
• Create Purchase Orders for equipment and materials and track status.
• Follow up with vendors on order status, lead times, backorders, and ETAs.
• Maintain records across Excel, Planner, FreshDesk, Avigilon, and Acumatica.

Skills

Attention to detail

Excel skills

Written communication

Multi-tasking

Education

High school diploma or equivalent

Associate or bachelor degree (nice to have)

Tools

Excel

FreshDesk

Avigilon

Acumatica

Microsoft Planner

Job description

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Operations Support Specialist

Job Description
ERS Wireless is hiring an Operations Support Specialist to support our Access Control and Video Security integration business. This is a full-time, in-office position based in Indianapolis, IN. This role is central to keeping our sales, operations, and field teams aligned – ensuring booked orders are logged accurately, Purchase Orders move smoothly between our team, vendors, and customers, and everyone has visibility into order and part status. No degree is required, and training will be provided on our internal systems.

What You’ll Do

Order Intake & Logging: Log booked and submitted sales orders accurately into Excel trackers and the project planner for team-wide visibility.

Purchase Order Support: Create POs for equipment and materials tied to booked projects. Document PO details and status updates on support tickets. Send finalized POs to customers and vendors and track confirmations.

Vendor & Parts Tracking: Follow up with vendors on order status and part availability. Update internal trackers with lead times, backorders, and ETAs. Flag potential delays.

General Admin Support: Support ticket documentation and internal communication across the service/operations team. Maintain accurate records across Excel, Microsoft Planner, FreshDesk, Avigilon, and Acumatica.

What We’re Looking For

• Strong attention to detail and comfort working across multiple systems (spreadsheets, ticketing software, project planning tools)
• Solid Excel skills: data entry, basic formulas, maintaining shared trackers
• Strong written communication skills; will correspond directly with vendors and customers
• Ability to manage multiple orders and projects simultaneously without losing track of details
• High school diploma or equivalent
• Must be able to pass a background check and pre-employment drug screening
• Must reside within commuting distance of Indianapolis, IN
• Legal authorization to work in the U.S.

Nice to Have

• Prior experience creating or tracking purchase orders
• Familiarity with helpdesk or ticketing systems
• Background in electronics, parts distribution, construction supply, or a similar industry with vendor lead-time tracking
• Experience in security systems, low-voltage work, or construction
• Associate’s or bachelor’s degree in a related field

Compensation & Benefits

• Health, Dental, Vision Benefits
• 401(k) with Company Match
• Paid Holidays and Paid Time Off
• Short-Term and Long-Term Disability