Operations Specialist

MoboTrex, Inc.; Centennial (CO); On-site; USD 55,000 - 62,000; Full time

Job summary

MoboTrex, Inc. is seeking an Operations Specialist to support order management, delivery coordination, and project communication for Intelligent Transportation Systems projects.

This role acts as a key link between customers, sales, purchasing, operations, vendors, and warehouse teams to ensure orders are processed accurately and timelines are communicated clearly. Responsibilities include managing order entry, tracking, delivery scheduling, and status updates; coordinating with cross-functional

Qualifications

• Minimum 2 years in order management, operations support, project coordination, customer service, or related role.
• Strong organizational and time management skills in a fast-paced environment.
• Excellent written and verbal communication with customers, vendors, and internal teams.
• Attention to detail and accuracy when entering, tracking, and updating order information.
• Ability to collaborate with cross-functional teams including sales, purchasing, warehouse, operations, and external partners.

Responsibilities

• Serve as primary contact for customers regarding order status, delivery schedules, product availability, and related questions or concerns.
• Provide responsive, professional customer service and support by following up on requests, resolving issues, and communicating updates clearly.
• Manage order management activities, including order entry support, tracking, delivery coordination, scheduling, and status updates.
• Coordinate with sales, purchasing, operations, warehouse, and vendor teams to ensure orders are processed accurately and delivered on time.
• Partner with Purchasing to obtain updated vendor delivery information and provide customers with accurate order statuses.
• Monitor open orders and proactively identify delays, missing information, or potential issues affecting customer commitments.
• Support project coordination by maintaining communication between internal teams and tracking project-related order requirements.
• Maintain accurate records, documentation, and system updates related to orders, customer communication, and delivery timelines.

Skills

Customer Service Orientation

Attention to detail

Follow-through

Problem solving

Team collaboration

Clear communication

Tools

ERP systems

NetSuite

Microsoft Office

Job description

Description

Primary Objective

The Operations Specialist is responsible for supporting order management, delivery coordination, and project-related communication for Intelligent Transportation Systems projects. This role serves as a key link between customers, sales, purchasing, operations, vendors, and warehouse teams to help ensure orders are processed accurately, timelines are communicated clearly, and customer needs are handled with urgency and professionalism.

Requirements

Essential Duties and Responsibilities

• Serve as a primary point of contact for customers regarding order status, delivery schedules, product availability, and related questions or concerns.
• Provide responsive, professional customer service and support by following up on requests, resolving issues, and communicating updates clearly.
• Manage order management activities, including order entry support, tracking, delivery coordination, scheduling, and status updates.
• Coordinate with sales, purchasing, operations, warehouse, and vendor teams to help ensure orders are processed accurately and delivered on time.
• Partner with the Purchasing department to obtain updated vendor delivery information and provide customers with accurate and reliable order statuses.
• Monitor open orders and proactively identify delays, missing information, or potential issues that may affect customer commitments.
• Support project coordination activities by maintaining communication between internal teams and helping track project-related order requirements.
• Maintain accurate records, documentation, and system updates related to orders, customer communication, and delivery timelines.

Qualifications

Education & Experience

• Minimum of 2 years of experience in order management, operations support, project coordination, customer service, business administration, or a related role.
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, including the ability to provide clear updates to customers, vendors, and internal teams.
• Strong attention to detail and accuracy when entering, tracking, and updating order information.
• Ability to collaborate effectively with cross-functional teams, including sales, purchasing, warehouse, operations, and external partners.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and related productivity tools.
• Proactive, solution-oriented mindset with the ability to anticipate challenges, follow through on issues, and support effective resolutions.

Knowledge, Skills and Competencies

• Experience using ERP systems or order management software; NetSuite experience is a plus.
• Experience in Intelligent Transportation Systems, traffic management, construction supply, distribution, or related industry.
• Familiarity with vendor coordination, shipping timelines, delivery scheduling, or inventory-related communication.
• Customer Service Orientation
• Attention to detail
• Follow-through and accountability
• Problem solving and prioritization
• Team collaboration
• Clear and professional communication

Physical Demands & Work Environment

• Regularly required to sit, stand, walk, and use hands repetitively
• Occasionally lift up to 35 lbs.
• May require bending, stooping, and reaching
• Combination of office and manufacturing floor environment
• Specific vision abilities include close vision, distance vision, peripheral vision, and depth perception

Salary Range

Salary Range: $55,000 - $62,000