Operations Support - South Jordan, UT

eTeam; South Jordan (UT); Hybrid; USD 50,000 - 70,000; Full time

Job summary

E*TRADE from *** is seeking an Operations Support professional in South Jordan, UT to join the Beneficiary Services team. The role focuses on managing inheritance-related asset transfers and serving as a subject matter expert for wealth management clients, advisors, and branch staff.

You will work with internal applications, ensure timely processing, and maintain compliance with SEC/FINRA and firm policies.

Qualifications

• College degree preferred.
• 3-4 years financial services industry experience preferred including client service interactions, and knowledge of estates, trusts, and retirement plans, account opening and asset distribution processes.
• Strong written and verbal communication, interpersonal and collaboration skills.
• Ability to research and resolve problems and service inquiries with attention to detail.

Responsibilities

• Providing dedicated one-on-one support for the client throughout the inheritance process leveraging effective relationship management skills.
• Proactively communicating with clients by phone and/or email to provide high level of service and empathy; process and follow up client service requests for timely completion.
• Set appropriate expectations with clients and beneficiaries in line with internal SLAs and ensure consistent follow-up.
• Provide world class customer service to both internal and external clients in all interactions.
• Research and resolve problems with both internal and external clients accurately and in a timely manner.
• Utilize internal systems and ensure all case interactions are documented.
• Actively manage daily case load and stay aligned with firm verification policies and regulatory guidelines.

Job description

Job Title

Operations Support

Location

South Jordan, UT

Duration

12 months

Interview Process

1-Round In-Office

Onsite Requirements

In office full time with ability for hybrid once trained

Job Description

E*TRADE from *** is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. E*TRADE from *** can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets. Global Wealth Management Operations provides brokerage, investment and financial services to hundreds of thousands of individual investors. We apply our expertise in serving institutional clients to create new opportunities for people to achieve their personal financial goals. E*TRADE from *** has one of the largest retail brokerage networks, with numerous worldwide representatives and retail locations. Our services are tailored to each client's investment objectives, risk tolerance, and financial needs. Products include mutual funds, stocks, bonds, and alternative investments where appropriate, as well as banking, mortgages, insurance and annuities.

POSITION SUMMARY

• Beneficiary Services is a specialized team within E*TRADE from *** designed to assist with the processing of client accounts during the Inheritance process.
• The Beneficiary Services Specialist will be responsible for managing the transition of assets for individual clients by serving as a Subject Matter Expert for E*TRADE from *** Wealth Management Clients, Financial Advisors, Client Service Associates and/or Branch Management to facilitate inheritance and legacy transfers.
• Additionally, the Associate will work closely with branches and other internal departments, provide support through various internal applications, and process paperwork in a virtual branch environment.

DUTIES and RESPONSIBILITIES

• Providing dedicated one-on-one support for the client throughout the inheritance process leveraging effective relationship management skills
• Proactively communicating with clients by phone and or email to provide a high level of service, transparency, and empathy to clients and beneficiaries. -Process & follow up client service requests to ensure completion in a timely manner
• Set appropriate expectations with clients and beneficiaries for requests, in line with internal Service Level Agreements, and ensure consistent follow-up
• Provide world class customer service to both internal and external clients in all interactions
• Research and resolve problems with both internal and external clients accurately and in a timely manner
• Leverage *** systems and ensure all case interactions are appropriately entered and documented
• Actively manage, monitor, and document daily case load by utilizing various technology resources
• Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
• Keep current on SEC/FINRA, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation
• Other ad hoc duties as assigned
• Additional requirements may include: Series 7 and 66 required (or 63 & 65)

EDUCATION and or EXPERIENCE

• College degree preferred
• 3-4 years financial services industry experience preferred including client service interactions, and knowledge of estates, trusts, and retirement plans, account opening and asset distribution processes

Knowledge/Skills

• Basic clerical and administrative skills
• Effective written and verbal communication skills
• Excellent interpersonal and client service skills
• Organizational skills, attention to detail and excellent follow up skills
• Ability to research and resolve problems and service inquiries and elevate when appropriate
• Ability to efficiently handle a high volume of requests in a fast paced environment
• Strong computer skills including Microsoft Suite
Basic knowledge of E*TRADE from *** systems and procedures
• Be self-motivated and able to work in a strong team and high activity environment.