Complex Trade Support Client Relationship Manager

Morgan Stanley; Chicago (IL); On-site; USD 58,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Time Off

Disability Insurance

Dependent Day Care Savings Account

Job summary

Morgan Stanley in Chicago is looking for a customer service representative to manage client inquiries and assist with complex trading needs. The ideal candidate will have at least 2 years of brokerage experience, particularly in derivatives trading and risk management.

This role demands exceptional problem-solving skills and the ability to provide timely, accurate information to clients via phone, alongside managing a high volume of inquiries.

Salary for this position ranges from $58,000 to $115,000 per year, complemented by a comprehensive benefits package.

Qualifications

• 2 years of customer-facing, brokerage experience.
• Strong understanding of derivatives trading and margin treatment.
• Experience in a trading-focused role.

Responsibilities

• Provide timely, accurate answers to clients via phone.
• Assist with complex order execution and margin inquiries.
• Manage inbound calls and inquiries effectively.
• Identify opportunities for client referrals to advisors.

Skills

Customer Service

Problem Solving Skills

Brokerage Experience

Knowledge of Derivatives

Risk Management

Interpersonal Skills

Education

Bachelor’s Degree

Tools

ETRADE Systems

Job description

Position Summary

This position utilizes excellent customer service and problem solving skills to confidently provide information and education to customers in a timely, efficient, professional manner; provides clear and accurate responses to customer questions primarily through inbound phone calls; appropriately researches and resolves problems relating to customer accounts and inquiries; meets established performance expectations; develops a comprehensive operational understanding of the financial services industry; proactively learns and remains up-to-date with the Company’s products and services.

Role Responsibilities

• Provide timely, accurate, and informative answers via phone calls to clients and internal partners
• Assist clients with complex order execution, margin treatment, and risk-related inquiries
• Analyze client positions and provide updates regarding expiring positions or procedures and addressing related margin calls
• Provide extended support to clients in the way of corporate actions and dividends
• Effectively communicate ETRADE policies and procedures, as well as industry regulations, as they relate to various client scenarios
• Manage daily volume of inbound calls and inquiries submitted via Teams channels
• Identify opportunities to refer clients to a Morgan Stanley Advisor for advice

Minimum Qualifications

• Registrations: SIE, Series 7, Series 63, Mass Registration, Trader Certification
• Minimum Years of Experience: 2 years of customer-facing, brokerage experience with significant acumen regarding derivatives trading, margin treatment, and risk management

Preferred Skills

• Bachelor’s Degree preferred
• Thorough understanding of the securities industry and regulations with a particular emphasis on derivatives trading
• Proven background in a trading-focused role with extensive knowledge of margin treatment and risk management
• Familiarity with Portfolio Margin accounts and treatment
• Ability to work independently and utilize decision-making skills to address and resolve client issues
• Strong work ethic, extraordinary interpersonal skills, and team orientation

Compensation & Benefits

Salary range for the position: $58,000.00 - $115,000.00 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award and may participate in the relevant business unit’s incentive compensation plan.

Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), Short/Long Term Disability, and other special perks reserved for employees.

EEO Statement

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.