Operations Specialist

Schneider National; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

401(k) with company match

Paid time off and holidays

Incentive pay program

Job summary

Schneider National is seeking an Operations Specialist in Charlotte to support a divisional office, terminal or customer account. You will monitor customer systems, complete administrative processes and work with company drivers to achieve customer satisfaction and goals.

Responsibilities include responding to driver calls, tracking late loads, resolving shipment issues, collaborating on projects, and providing feedback to operations leaders.

Qualifications

• Excellent written and oral communication skills.
• Able to manage multiple priorities.
• Strong customer service skills.

Responsibilities

• Respond to driver phone calls.
• Track and report out late loads.
• Resolve overdue shipment related issues.
• Complete a variety of projects with other associates.
• Provide input and feedback to operations leaders.

Skills

Communication

Multitasking

Customer service

Education

High school diploma or GED

Job description

Job overview:

Schneider is seeking a Operations Specialist in Charlotte to provide support to a divisional office, terminal or customer account. The Operations Specialist will monitor customer systems, complete administrative processes and work with company drivers to achieve customer satisfaction and goals.

Responsibilities:

• Respond to driver phone calls.
• Track and report out late loads.
• Resolve overdue shipment related issues.
• Complete a variety of projects with other associates.
• Provide input and feedback to operations leaders.

Skills and qualifications:

• High school diploma or GED.
• Excellent written and oral communication skills.
• Able to manage multiple priorities.
• Strong customer service skills.

Pay and benefits:

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• Non-exempt U.S. office associates working a minimum of 4 continuous hours between the hours of 4pm – 5am local time, receive a $1.25 per hour differential for hours worked or $2.00 per hour for weekend hours (Weekend hours worked between 9pm Friday – 5am Monday).
• See full list of operations benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.