Operations Support Program Manager [77708]

Onward Search; Mercer Island (WA); On-site; USD 78,523 - 81,278; Full time

Job summary

Join a dynamic organization as an Operations Support Program Manager, where you will leverage over 7 years of experience in service quality assurance and operations. This role involves leading high-performing teams, designing innovative quality assurance programs, and driving performance outcomes in a fast-paced environment. With a focus on strategic planning and adaptability, you will thrive in ambiguity and make impactful decisions. This is an exciting opportunity to contribute to a forward-thinking company in the computer games industry, where your skills will directly influence operational excellence and team success.

Qualifications

• 7+ years in service quality assurance and/or operations functions.
• 3+ years leading service quality assurance and/or operations functions.

Responsibilities

• Lead high-performing operations support teams and manage multiple projects.
• Design and execute end-to-end service quality assurance programs.

Skills

Service Quality Assurance

Operations Management

Project Management

Leadership

Strategic Planning

Adaptability

Education

Bachelor's Degree or Equivalent Experience

Job description

Operations Support Program Manager [77708]

This range is provided by Onward Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$57.00/hr - $59.00/hr

Required Qualifications:

• 7+ years in service quality assurance and/or operations functions; or a combination of education and experience
• 3+ years leading service quality assurance and/or operations functions
• Demonstrated experience in end-to-end service quality assurance program design, leadership, and execution
• Demonstrated experience leading high-performing operations support teams, ranging from small to large scale operations
• Demonstrated experience in identifying opportunity spaces, defining strategy, aligning vision, and driving deliverable and performance outcomes
• Demonstrated ability to lead multiple projects simultaneously, delivering against project requirements and timelines
• Thrives in ambiguity, can adapt and lead through dynamic environments, and is biased towards action
• Willingness/capability to travel up to 25%

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Project Management

Industries

Computer Games