Operations Support Manager-Nebraska and Iowa

Cohen-Esrey; Iowa (LA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical/ Dental/ Vision

Voluntary Life and Disability Benefits

401(k) + company match

Education Reimbursement

Referral Bonus Program

Job summary

Cohen-Esrey seeks an Operations Support Manager for Iowa and Nebraska to support regional operations through data analysis, audits, coordination, and team communication. You will work with RVPs and property teams to ensure operational excellence and regulatory compliance, including Tax Credit and HUD/Project-Based Section 8 experience.

The role requires collaboration across departments and a proactive approach to resident, vendor, and property team inspections.

Qualifications

• Affordable multi-family property management experience required.
• Strong communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient with required software tools (MS Office, Onesite, EIV).

Responsibilities

• Build a team of capable Property Managers and create a positive service environment.
• Assist Regional VP with special projects.
• Ensure customer satisfaction and resolve resident concerns.
• Act as Owner Liaison to strengthen relationships with partners and agencies.
• Adhere to guidelines in government programs.
• Perform quarterly file audits and correct discrepancies.
• Assist marketing and retention initiatives and ensure accurate materials.
• Monitor, coordinate and prepare all financial data.

Skills

Excellent written and verbal com

Ability to multitask

Tools

Microsoft Office Suite

Onesite

EIV

Job description

Operations Support Manager - Midwest

Cohen-Esrey is seeking a dedicated and detail-oriented Operations Support Manager for Iowa and Nebraska. Come join our team and experience our AMAZING culture! Qualified candidate must live in Iowa or Nebraska.

Operations Support Manager-Iowa and Nebraska

Cohen-Esrey is dedicated to building thriving communities by developing quality affordable, mixed-income and market-rate housing that makes a difference. We manage approximately 120 properties in 17 states. You will discover that not only do we take care of our residents, but we also take care of our team. Company culture is very important to us. We empower people to thrive!

Operations Support Manager

The Operations Support Manager role plays a critical function in supporting regional operations through data analysis, audit oversight, process coordination, and team communication. The successful candidate will collaborate cross-functionally and directly support Regional Vice Presidents (RVPs) and property teams to ensure operational excellence and regulatory compliance. The OSM needs to have experience with Tax Credit and HUD/Project-Based Section 8 experience to ensure that standards of excellence and Customer Fulfillment are provided in every resident, vendor, and property team inspection.

Benefits

• Paid Time Off
• Paid Holidays
• Medical/ Dental/ Vision
• Voluntary Life and Disability Benefits
• 401(k) + company match
• Education Reimbursement
• Referral Bonus Program

Responsibilities Include

• Building a team of highly-capable and motivated Property Managers and creating a positive environment in which to work and provide great service.
• Assist Regional Vice-President (RVP) with special projects.
• Ensuring customer satisfaction through the property team and resolving resident concerns, when necessary.
• Owner Liaison – Enhancing relationships with partners, agencies and other entities and maximizing financial performance.
• Adhering to all guidelines within all applicable government programs.
• Performing quarterly file audits and ensuring discrepancies are corrected.
• Assist Property Managers with marketing and retention ideas, ensuring accuracy and effectiveness of marketing materials.
• Monitor, coordinate and prepare all financial data.

Qualifications

• 4 years of experience in affordable multi-family property management
• Excellent written and verbal communication
• Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment
• Proficient in Microsoft Office Suite, Onesite, and EIV

Compensation*

$60,000 to $65,000 per year

• Final agreed-upon compensation is based upon individual qualifications and experience.

To be hired, candidates will be required to successfully complete a background check and drug test. Cohen-Esrey is an equal opportunity employer.