Operations Support Manager

rb; Minneapolis (MN); On-site; USD 114,000 - 171,000; Full time

Job summary

The Federal Reserve Bank of Minneapolis is seeking an Operations Support Manager within the SRC Division to lead the administrative professionals supporting multiple business lines in Minneapolis.

You will report to an assistant vice president and oversee the Business Technology Services team and the Stress Testing Operations team, guiding strategic planning, automation efforts, and the responsible management of staff and projects across complex initiatives.

Qualifications

• Bachelor's degree with progression of responsibilities and staff supervision.
• Eight+ years of related professional experience with leadership and management responsibilities.
• Strong oral and written communication, leadership, and proficiency with standard business software.

Responsibilities

• Directs and coordinates division's technology-driven activities related to analytics, operations, application support, and automation.
• Manages a team of business analysts to support SRC's operations, including information security, records management, onboarding, and portfolio management.
• Provides administrative leadership to indirect reports on the Stress Testing National Program.
• Leads adoption of AI tools and practical AI implementations to extend SRC's reach.
• Supports strategic planning to achieve business objectives and develops/maintains strategic plans and tools.
• Acts as project leader and facilitates team efforts on complex System and local projects.
• Communicates and collaborates across System resources to resolve complex issues.
• Offers high-level expertise on project, program, product management and technology issues.
• Drives change and process improvements and manages staffing, hiring, retention, and performance matters.
• Travel to periodic System meetings and conferences.

Skills

Leadership

Communication

Project management

Strategic planning

Staff supervision

Education

Bachelor's degree in related fields

Graduate degree preferred

Tools

MS Office Suite

Job description

Federal Reserve Bank of Minneapolis

Are you passionate about mentoring and managing a team? Are you interested in an opportunity to partner with business areas and support high priority objectives and initiatives? The Supervision, Regulation and Credit (SRC) Division within the Federal Reserve Bank of Minneapolis is looking for an Operations Support Manager to lead our team of administrative professionals that support multiple business lines within the SRC Division.

In this role, reporting to an assistant vice president, you'll be responsible for managing the Business Technology Services team and have administrative responsibility for members of the Stress Testing Operations team based in Minneapolis. Each team has five staff comprised of business analysts and/or project managers. In addition to general management responsibilities over the two teams, you'll serve as the division's business solutions lead to deliver continuous improvement and innovation across all business lines, including strategic efforts to automate workflows and implement practical AI tools, when appropriate.

To be successful in this role, you'll need a proven ability to think and act strategically while interacting with a diverse group of leaders, managers, and professionals. You must meet critical deadlines, manage ambiguity, work across business units, and deal with difficult situations as routine. The ability to conduct yourself in a manner that aligns with the Bank values of service, integrity, inclusion, initiative, accountability, and objectivity is paramount.

Essential Functions

• Directs and coordinates the division's technology-driven activities related to analytics, operations, application support, and automation, ensuring optimal day-to-day and long-term operational objectives are met. The position also works with various stakeholders locally and across the system.


• Manages a team of business analysts to support SRC's operations, including information security, records management, onboarding, and application portfolio management. The position focuses on identifying process improvements and business trends to enhance departmental efficiency and effectiveness.


• Provides administrative leadership to a group of indirect reports who are dedicated to the operations team of the Stress Testing National Program.


• Harness genuine personal interest in AI to chart a practical path of AI implementation to extend and scale the reach of SRC's teams.


• Supports staff with strategic planning to achieve business objectives.


• Includes overseeing the development and maintenance of strategic plans and tools.


• Acts as project leader and /or facilitates team efforts on highly complex System and local projects.


• Communicates and collaborates across System resources and department functions to resolve complex business and/or technical issues.


• Provides high level expertise on project and program management, product management, business, financial and technological issues.


• Leads compliance with System and local policies, coordinates work assignments and implementation with efficient use of department and System resources, leads change and process improvement efforts.


• Develops, motivates, and evaluates performance of staff, which includes managing staff to identify developmental assignments and training opportunities, working with individuals on their career goals, delegating responsibilities, providing timely feedback and evaluating performance on any of the preceding duties.


• Plays a key role in the full cycle of employment matters, including but not limited to those involving hiring, retention and performance optimization, salary recommendations, and decisions related to the termination of employment, as well as the documentation of these matters.


• Able to travel to periodic System meetings and/or conferences.


• Performs other duties as assigned.

Qualifications:

• Bachelor's degree in related fields, or an equivalent combination of education and experience. Graduate degree in related field preferred.


• Eight or more years of related professional experience with a progression of increasing responsibility, including staff supervision skills and management experience.


• Strong oral and written communication skills, leadership skills, and advanced proficiency using standard business applications and software.


• Strong ability to conceptualize, plan, develop, and coordinate large scale, complex, projects, and manage multiple operations.


• Proven ability to lead people to accomplish results. Motivates, develops, and leads a diverse team through collaboration and consensus to reinforce a culture of service and accountability

Additional Information

• The full s alary range is $114,000 -$142,552 -$171,100 . The expected starting salary range is $120,000-$150,000. S alary offer will be based on qualifications/experience of the candidate , alignment with market data, the needs of the position, our total compensation package, and internal equity.

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