Operations Support Manager

Federal Reserve Bank of New York; Minneapolis (MN); On-site; USD 120,000 - 171,000; Full time

Benefits offered by this job

Healthcare options

401(k) match

Paid time off

Transit passes

Educational assistance

On-site fitness facility

Professional development

Job summary

The Federal Reserve Bank of Minneapolis is seeking an Operations Support Manager to lead two teams within the SRC Division, guiding analytics, application support, and automation efforts. You will partner with business areas, drive continuous improvement, and chart practical AI implementations while meeting critical deadlines and aligning with Bank values.

Reporting to an assistant vice president, you will develop staff, manage performance, oversee strategic plans, and coordinate with System

Qualifications

• Bachelor's degree (or equivalent) required.
• Graduate degree in related field preferred.
• Eight+ years of progressive professional experience with supervision.
• Strong oral and written communication skills and leadership ability.
• Ability to plan, coordinate large-scale projects and manage multiple operations.
• Proven ability to lead diverse teams and drive accountability.

Responsibilities

• Directs and coordinates division technology-driven activities related to analytics, operations, application support, and automation.
• Manages a team of business analysts and support staff.
• Identifies process improvements and business trends to boost efficiency.
• Provides administrative leadership to indirect reports aligned with the Stress Testing National Program.
• Champions practical AI implementations to extend SRC reach.
• Oversees strategic planning and development of tools.
• Leads complex system and local project initiatives.
• Coordinates with System resources to resolve issues.

Skills

Team leadership

Strategic thinking

Communication

Project management

Process improvement

AI interest

Education

Bachelor's degree

Graduate degree preferred

Tools

Office Suite

Portfolio management

Job description

Company Federal Reserve Bank of Minneapolis Are you passionate about mentoring and managing a team? Are you interested in an opportunity to partner with business areas and support high priority objectives and initiatives? The Supervision, Regulation and Credit (SRC) Division within the Federal Reserve Bank of Minneapolis is looking for an Operations Support Manager to lead our team of administrative professionals that support multiple business lines within the SRC Division. In this role, reporting to an assistant vice president, you'll be responsible for managing the Business Technology Services team and have administrative responsibility for members of the Stress Testing Operations team based in Minneapolis. Each team has five staff comprised of business analysts and/or project managers. In addition to general management responsibilities over the two teams, you'll serve as the division's business solutions lead to deliver continuous improvement and innovation across all business lines, including strategic efforts to automate workflows and implement practical AI tools, when appropriate. To be successful in this role, you'll need a proven ability to think and act strategically while interacting with a diverse group of leaders, managers, and professionals. You must meet critical deadlines, manage ambiguity, work across business units, and deal with difficult situations as routine. The ability to conduct yourself in a manner that aligns with the Bank values of service, integrity, inclusion, initiative, accountability, and objectivity is paramount.

Essential Functions

Directs and coordinates the division's technology-driven activities related to analytics, operations, application support, and automation, ensuring optimal day-to-day and long-term operational objectives are met.

The position also works with various stakeholders locally and across the system.

Manages a team of business analysts to support SRC's operations, including information security, records management, onboarding, and application portfolio management.

The position focuses on identifying process improvements and business trends to enhance departmental efficiency and effectiveness.

Provides administrative leadership to a group of indirect reports who are dedicated to the operations team of the Stress Testing National Program.

Harness genuine personal interest in AI to chart a practical path of AI implementation to extend and scale the reach of SRC's teams.

Supports staff with strategic planning to achieve business objectives.

Includes overseeing the development and maintenance of strategic plans and tools.

Acts as project leader and/or facilitates team efforts on highly complex System and local projects.

Communicates and collaborates across System resources and department functions to resolve complex business and/or technical issues.

Provides high level expertise on project and program management, product management, business, financial and technological issues.

Leads compliance with System and local policies, coordinates work assignments and implementation with efficient use of department and System resources, leads change and process improvement efforts.

Develops, motivates, and evaluates performance of staff, which includes managing staff to identify developmental assignments and training opportunities, working with individuals on their career goals, delegating responsibilities, providing timely feedback and evaluating performance on any of the preceding duties.

Plays a key role in the full cycle of employment matters, including but not limited to those involving hiring, retention and performance optimization, salary recommendations, and decisions related to the termination of employment, as well as the documentation of these matters.

Able to travel to periodic System meetings and/or conferences.

Performs other duties as assigned.

Qualifications

• Bachelor's degree in related fields, or an equivalent combination of education and experience.
• Graduate degree in related field preferred.
• Eight or more years of related professional experience with a progression of increasing responsibility, including staff supervision skills and management experience.
• Strong oral and written communication skills, leadership skills, and advanced proficiency using standard business applications and software.
• Strong ability to conceptualize, plan, develop, and coordinate large scale, complex, projects, and manage multiple operations.
• Proven ability to lead people to accomplish results.
• Motivates, develops, and leads a diverse team through collaboration and consensus to reinforce a culture of service and accountability.

The full salary range is $114,000-$142,552-$171,100. The expected starting salary range is $120,000-$150,000. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.

This position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position and sponsorship for a work visa, and subsequently for permanent residence, if they sign a declaration of intent to become a U.S. citizen and meet other eligibility requirements. In addition, all candidates must undergo applicable background checks and comply with all applicable information handling rules, and all non-U.S. citizens must sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship.

Benefits

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401(k) match, and a fully funded pension plan
• Paid time off and holidays
• Free public transportation passes
• Annual educational assistance
• On-site fitness facility
• Professional development programs, training and conferences
• And more...

The Minneapolis Fed is committed to fostering an environment where all employees are respected and valued.

We provide equal employment opportunity to all persons and we work together to pursue an economy that works for all of us.

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Operations Family Group Work Shift First (United States of America)

Our bank has one of the most recognizable brands around the world.

The Federal Reserve is the central bank of the United States - one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

Our people are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You'll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague.