Operations Support Engineer

Genesis Technical Staffing, Inc.; Katy (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Genesis Industrial in Katy, TX is seeking a Command Specialist to provide direct field support for Extreme equipment and to relay information back to the team. The role requires hands-on experience with MWD systems and strong data literacy.

Responsibilities include communicating with customers, escalating issues appropriately, and maintaining accurate field records. The shift covers a 24/7 support window on a rotating schedule, with an emphasis on problem solving and remote coordination.

Qualifications

• Min 2 year technical degree required.
• 3-5 years of direct field experience in a directional drilling/MWD service business in North America Land.
• Comfortable talking directly with customers.

Responsibilities

• Provide direct support to clients running Extreme equipment in the field.
• Escalate issues to the proper technical role within the Extreme organization as necessary.
• Catalog information from equipment activity and issues in the appropriate SLB business systems.
• Consolidate information regularly to update the Extreme organization on ongoing field activity.

Skills

MS Excel

PowerBI

Customer communication

Data analysis

Field support

Education

Technical degree

Tools

XEM

xBolt

Job description

Operations Support Engineer - Genesis Industrial - Katy, TX - Added 09/29/26

Command Specialist

The Extreme Command Specialist role is tasked with direct technical support of ongoing rental and sales activity. This support may involve direct customer support or structuring information regarding this activity so that it can be utilized by other support functions within the Extreme organization.

Reporting Structure

The Command Specialist reports to the Command Team Lead.

Essential Responsibilities and Duties

• Provide direct support to clients running Extreme equipment in the field
• Escalate issues to the proper technical role within the Extreme organization as necessary
• Catalog information from equipment activity and issues in the appropriate SLB business systems
• Consolidate information regularly to update the Extreme organization on ongoing field activity

Education and Experience

• Min 2 year technical degree required
• 3-5 years of direct field experience in a directional drilling/MWD service business in North America Land
• Working knowledge of XEM, xBolt, and other Extreme or SLB MWD systems ideal
• Familiarity with rotary steerable systems
• Familiarity with MS Excel, PowerBI, and other basic data analysis tools
• Comfortable talking directly with customers

Required

• Recent MWD experience, specifically electromagnetic (EM) telemetry (within the last 3-5 years).
• Strong computer literacy (Excel, PowerBI).

Preferred

• Prior SLB/Extreme experience, with XEM/xBolt experience.

Role Necessity and Background Information

Extreme Drilling Sales and Rental supports a fleet of drilling equipment operated by external directional drilling service companies. The Command Center is a primary point of contact for field operators of this equipment in the field. Command provides technical support for issues and escalates problems systematically within the organization. Command also processes and catalogs field data, making it available to the Extreme organization on a continual basis.

The Command Specialist role performs shifts that take responsibility for this 24/7 support role on a rotating schedule alongside others in the organization.

This is a key customer point of contact that must be comfortable discussing problems remotely. Problem solving and communication skills are keys to success.

Work Environment

Office-based role in Katy, TX

Shift / Hours

Monday-Friday, 8:00 AM - 5:00 PM