Field Operations Support Engineer – MWD/Telemetry

Genesis Technical Staffing, Inc.; Katy (TX); In loco; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Genesis Industrial in Katy, TX is seeking a Command Specialist to provide direct field support for Extreme equipment and to relay information back to the team. The role requires hands-on experience with MWD systems and strong data literacy.

Responsibilities include communicating with customers, escalating issues appropriately, and maintaining accurate field records. The shift covers a 24/7 support window on a rotating schedule, with an emphasis on problem solving and remote coordination.

Competenze

• Min 2 year technical degree required.
• 3-5 years of direct field experience in a directional drilling/MWD service business in North America Land.
• Comfortable talking directly with customers.

Mansioni

• Provide direct support to clients running Extreme equipment in the field.
• Escalate issues to the proper technical role within the Extreme organization as necessary.
• Catalog information from equipment activity and issues in the appropriate SLB business systems.
• Consolidate information regularly to update the Extreme organization on ongoing field activity.

Conoscenze

MS Excel

PowerBI

Customer communication

Data analysis

Field support

Formazione

Technical degree

Strumenti

XEM

xBolt

Descrizione del lavoro

Genesis Industrial in Katy, TX is seeking a Command Specialist to provide direct field support for Extreme equipment and to relay information back to the team. The role requires hands-on experience with MWD systems and strong data literacy.

Responsibilities include communicating with customers, escalating issues appropriately, and maintaining accurate field records. The shift covers a 24/7 support window on a rotating schedule, with an emphasis on problem solving and remote coordination.