Operations Support Engineer 1

Expro; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Expro is seeking a Technical Support Engineer based in Houston, Texas, dedicated to providing crucial support for sales and operations in the Drilling Technology Division. The ideal candidate will possess a Bachelor's degree in Engineering and have 3 - 5 years of industry experience, especially in land and offshore well construction.

This role emphasizes safety, service quality, and environmental compliance while requiring proficiency in Microsoft Office tools and effective customer engagement. Join Expro as we strive for a sustainable future with our people at the core of our operations.

Qualifications

• 3 - 5 years of industry related experience.
• Foundation in land and offshore well construction operations.
• Valid driver’s license is required.

Responsibilities

• Provide technical support to sales and operations.
• Promote safety, service quality, and environmental consciousness.
• Manage customer complaints and ensure satisfaction.

Skills

Customer facing experience

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Education

Bachelor’s degree in Engineering

Job description

We know it's our people that make Expro great, and we offer a fulfilling career across all disciplines of our international organization. We're at the heart of the energy transition, developing and delivering future-facing technologies in support of a more sustainable future for us all. Our rich history is built on decades of experience, teamwork and outstanding performance… and our future is built on people like you!

Overall Purpose of the Job

Technical position supporting sales and operations for projects involving engineered Drilling Technology Division (DTD) solutions using available technologies including coordination of all available resources domestically and internationally for the western hemisphere.

Key Activities and Accountabilities

• Promotes safety, service quality & environmental consciousness, and complies with all applicable safety and environmental procedures and regulations.
• Provide technical support to sales and operations across Advance product line.
• Work with current and prospective sales representatives and customers to establish needs, specifications, and possible product modifications for future sales.
• Review customer requirements, specifications and make recommendations for technical and commercial proposals.
• Advise sales personnel, customers, and potential customers on the technical issues that affect the application of related services and products.
• Upon receipt of purchase order, prepare documentation for and participate in meetings concerning turnover of a proposal to a project.
• Inform customers of technological improvements and of the advantages to the customer of using the company’s products.
• Follow up to ensure customer satisfaction.
• Manage customer complaints and issues.
• Manage quality problems that arise in the field in a fair and equitable manner to both the customer and the company.
• Actively adhere to the Code of Conduct and Anti-Bribery policies, procedures, and processes to ensure the highest ethical standards are maintained and exposure to liability or risk to Expro’s reputation is minimized. Provide leadership in all ethical issues; ensure employees are aware of Expro’s compliance requirements and feel able to report possible violations or conflicts of interest.
• Actively adhere to and ensure compliance with applicable Quality policies, procedures, processes & systems. Take an active part in quality improvement processes. Act on reported deficiencies and approve deviations from standard procedures as appropriate.
• All other related duties assigned by the supervisor / managers.

Job Knowledge and Qualifications

• Minimum Bachelor’s degree in Engineering.
• 3 - 5 years of industry related experience.
• Foundation in land and offshore well construction operations.
• Must be proficient in computer skills to include Microsoft Word, Excel and PowerPoint.
• Customer facing experience via sales presentations, incident reviews, design reviews, etc. desired.
• Understands and adheres to all Foreign Corrupt Practices Act regulations.
• Ability to work in an office, shop, or rig location.
• Valid driver’s license.

At Expro, we live by our values, People, Performance, Planet and Partnerships. People are always at the heart of our success.

Expro is an Equal Opportunity Employer. Employment decisions relating to qualified candidates are made fairly and consistently.

Diversity and inclusiveness is important to our current and future success by providing varied experiences, ideas and insights to inform decisions, identify new approaches and solve business challenges.

The only way to apply for a job at Expro is on our website. For more information around safe recruitment and how we recruit please visit our website at https://www.expro.com/careers/how-we-recruit/safe-recruitment

To apply for this opportunity please click on the 'Apply' button.

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