Operations Support Technician

Lancesoft; Shreveport (LA); On-site; USD 34,000 - 36,000; Full time

Job summary

Lancesoft is seeking an Operations Technician for a 6- to 12-month onsite assignment in Shreveport, LA. The role supports rental and sales activity, providing direct technical support for Extreme equipment in the field and coordinating information for other teams.

The position reports to the Command Team Lead and involves documenting activity in business systems and conveying updates to the Extreme organization.

Responsibilities

• Provide direct support to clients running Extreme equipment in the field
• Escalate issues to the proper technical role within the Extreme organization as necessary
• Catalog information from equipment activity and issues in the appropriate business systems
• Consolidate information regularly to update the Extreme organization on ongoing field activity.

Skills

Direct client support

Field support

Job description

Job Title: Operations Technician

Job Duration: 6-12 months

Est. Pay Range: $25-$26 hourly on w2

Work Location: Onsite (Shaverport, LA)

Job Summary: The Extreme Command Specialist role is tasked with direct technical support of ongoing rental and sales activity. This support may involve direct customer support or structuring information regarding this activity so that it can be utilized by other support functions within the Extreme organization.

Reporting Structure: The Command Specialist reports to the Command Team Lead.

Essential Responsibilities and Duties

• Provide direct support to clients running Extreme equipment in the field
• Escalate issues to the proper technical role within the Extreme organization as necessary
• Catalog information from equipment activity and issues in the appropriate business systems
• Consolidate information regularly to update the Extreme organization on ongoing field activity.