Operations Support Coordinator

Flow-Zone, LLC; Rosharon (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Flow-Zone, LLC is seeking an Operations Support Coordinator to assist the Sales and Operations team in ensuring smooth internal operations at the Rosharon branch. You will support branch efficiency, coordinate with regional leadership, and help deliver quality service to internal and external customers.

The role emphasizes process improvement, project coordination, and collaboration with Purchasing, AR/AP teams, and branch managers to optimize inventory, pricing accuracy, and performance metrics.

Qualifications

• At least four years’ industry experience with project leadership or supervisory experience preferred.
• Must possess strong leadership, communication, planning and organizational skills.
• Knowledge of market, customer base, products, suppliers and distribution process preferred.
• Working knowledge of MS Office products including Excel and Word.

Responsibilities

• Promote maximum branch efficiencies and profitability according to the business plan.
• Keep Regional Operations Manager apprised of employee, customer, vendor, or operational concerns affecting branch welfare.
• Develop and maintain the highest level of customer satisfaction and resolve operational customer concerns.
• Coordinate sales and product-marketing activities related to Operations and Inside Sales; ensure pricing and costing accuracy with Sales and Purchasing Manager support.
• Participate in process meetings to plan strategies and analyze information including budgeting, operations business reports, safety statistics, non-conformances, and best practices to improve efficiencies and performance.
• Provide support and guidance related to special projects as needed.
• Develop and implement project management procedures and methodologies for special projects.
• Identify and minimize investment in excess stock, nonstock, and dead stock by vendor returns and redistribution to branches; consider disposal of obsolete material as last resort.
• Credit and rebills, reporting, releasing holds, and assisting AR and AP when necessary.
• Ensure incoming/outgoing inventory is processed and discrepancies resolved; oversee layout and design of inventory/storage; manage vendor/customer returns.
• Analyze transportation and distribution methods to develop the most efficient means of delivering product to customers.
• Support corporate policies including EEO and Affirmative Action Plan; adhere to Employee Handbook.

Skills

Leadership

Communication

Planning

Organizational skills

Excel

Word

MS Office

Distribution process

Tools

MS Office

Job description

Job DetailsJob Location: Rosharon, TX - 3504 Dwayne Road - Rosharon, TX 77583Position Type: Full TimeTitle: Operations Support Coordinator

Department: General Branch Management

General Summary:

Assists the Sales and Operations team to ensure smooth internal operations. Assists with branch internal operations and assures all departments pursue continuous improvement, positive leadership and provide quality services to our external & internal customers.

Key Responsibilities:

• Works with the Regional Manager(s), Operations Manager, and Sales Manager to promote maximum branch efficiencies and profitability according to the business plan.
• Keeps Regional Operations Manager apprised of any employee, customer, vendor, or operational concerns that may affect the welfare of the branch(es).
• Develops and maintains the highest level of customer satisfaction and resolves operational customer concerns.
• Coordinates sales and product-marketing activities as they related to Operations and Inside Sales. Assures pricing and costing accuracy and conformance with the support of the Sales and Purchasing Manager.
• Participates in process meetings to plan strategies and analyze pertinent information including budgeting, operations business reports, safety statistics, non-conformances, and best practices in order to improve efficiencies and maximize performance.
• Provide support and guidance related to special projects as and when needed.
• Develop and implement project management procedures and methodologies to achieve goals related to special projects.
• Identify and minimize investment in excess stock, nonstock, and dead stock by initiating and encouraging vendor returns, redistribution to branches, sales programs, and as a last resort, systematic disposal of obsolete material
• Credit and rebills, reporting (all types), releasing holds, and assisting AR and AP when necessary.
• Ensures incoming and outgoing inventory is processed and discrepancies resolved; oversees layout and design of inventory and storage area; manages vendor and customer returns.
• Analyzes transportation and distribution methods/procedures to develop and utilize the most efficient means of delivering product to customer.
• Supports and promotes corporate policies and procedures including EEO commitment and Affiantative Action Plan, and the Employee Handbook.

Knowledge/Skills/Abilities:

• At least four years’ industry experience with project leadership or supervisory experience preferred.
• Must possess strong leadership, communication, planning and organizational skills.
• Knowledge of market, customer base, products, suppliers and distribution process preferred.
• Working knowledge of MS Office products including Excel and Word.

Working Conditions:

Requirements are office based, with some exposure to an environmentally protected warehouse. Office hours are from 8:00am to 5:00pm but may require several hours outside standard business hours to accommodate meetings and projects. Travel between regional facilities will be required.

EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.