Operations Support Associate

Xylem; Orlando (FL); On-site; USD 46,000 - 74,000; Full time

Job summary

Join a leading water technology company as an Operations Support Associate. This entry-level role involves supporting sales and branch operations, resolving customer issues, and maintaining documentation. Enjoy a competitive benefits program and a chance to make a difference in water solutions.

Benefits

Generous PTO package and paid holidays

Generous retirement savings plan

Customizable health, dental and vision insurance

Career progression plans

Paid parental leave

Tuition Reimbursement

Company Wellness Program

Employee Discount Program

Qualifications

• 2+ years of relevant work experience in operations support, customer service, or billing.
• Ability to perform non-routine tasks related to customer issues.

Responsibilities

• Completes standard and non-routine business processes to support Sales.
• Resolves issues from 3rd party processors of customers’ orders.

Skills

Communication

Organization

Collaboration

Education

High School Diploma or equivalent

Tools

SAP

Microsoft Office

Job description

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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

The Operations Support Associate completes standard and non-routine business processes to support Sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues.

Core Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Ability to perform non-routine tasks related customer issues and resolution
• Ability to document tasks into process flows
• Responsible for helping develop training material for customer processes and order entry
• Strong collaboration with internal and external customers
• Exception reporting for customer orders when purchase orders are flagged for non-compliance
• Resolves issues from 3rd party processer of customers’ orders of limited complexity
• Assists branch in maintaining appropriate inventory, generates purchase orders
• Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
• May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order.
• Review autorenewals of contracts and supports contract additions identified by branch staff
• Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system
• May assist standard non-complex customer master data workflows
  
  

Qualifications

• High School Diploma or equivalent
• 2+ years of relevant work experience in operations support, customer service, or billing and invoicing
• ERP System experience, SAP experience highly preferred
• Strong communication skills
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Intra-departmental communication for purpose of alignment/ information sharing
• Able to execute tasks with a medium level of autonomy; limited guidance required for complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution and strong organization skills;
• Understanding of general business concepts
• Basic understanding of typical IT business tools
• Basic understanding of Field Service and CRM applications
  
  

What We Can Offer You

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program
  
  

**Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions**

Salary Range

$46,200.00 - $73,900.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.



Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Industrial Machinery Manufacturing

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