Operations Support Associate

Unitil; Lunenburg (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health plan and dental/vision coverage

Flexible work options

Holidays and retirement plan

Educational assistance

Job summary

Unitil, a utility serving Massachusetts, seeks an administrative professional to support payroll, compliance, and office operations. You will manage timekeeping, enter vendor invoices, track fleet mileage, and maintain inventory data, while coordinating meetings, supplies, and records for efficient office support.

The role requires strong organizational skills, confidentiality, and experience with Microsoft Office suite. Join Unitil’s team and contribute to reliable energy delivery.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years of administrative, clerical, payroll, accounts payable, or business support experience.
• Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.
• Strong organizational, data entry, and recordkeeping skills.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.
• Experience with utility, compliance, ERP, payroll, or work management systems is preferred.
• Employ a positive and professional approach in all areas of responsibility.
• Be available to perform duties to support efforts during times of system emergencies.

Responsibilities

• Process and maintain employee timecards, ensuring accuracy and timely submission for payroll.
• Review, analyze, and enter documentation into company compliance and records management systems.
• Process vendor invoices and support accounts payable activities.
• Track and record company vehicle mileage and maintain fleet-related records.
• Enter and maintain material inventory usage and tracking data.
• Coordinate administrative support activities including: Ordering meals and catering for meetings and events; Purchasing and maintaining office supplies; Reserving conference rooms and coordinating meeting logistics; Preparing documents, reports, and spreadsheets; Maintaining department records and filing systems.
• Support department managers and field personnel with administrative and operational tasks
• Ensure compliance with company policies, regulatory requirements, and record retention guidelines
• Assist with special projects and other duties as assigned.

Skills

Time management

Organizational skills

Confidentiality

Multitasking

Effective communication

Education

High school diploma or equivalent; associate degree preferred

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Our Company

More than a utility company, Unitil provides energy for life.

Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.

Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.

Take advantage of a comprehensive benefits package.

Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.

Note: Benefit offerings may differ between union and non-union employee groups

Position Purpose

Provides administrative and operational support for utility operations by coordinating employee timekeeping, invoice processing, compliance documentation, fleet recordkeeping, material tracking, and general office administration. Ensures accurate record management, timely processing of business transactions, and efficient support of field and office personnel. Maintain confidentiality in all matters deemed to be of a sensitive nature by the company.

Principal Accountabilities

• 65% - Process and maintain employee timecards, ensuring accuracy and timely submission for payroll.
• 65% - Review, analyze, and enter documentation into company compliance and records management systems.
• 65% - Process vendor invoices and support accounts payable activities.
• 65% - Track and record company vehicle mileage and maintain fleet-related records.
• 65% - Enter and maintain material inventory usage and tracking data.
• 65% - Coordinate administrative support activities including:
  • Ordering meals and catering for meetings and events.
  • Purchasing and maintaining office supplies.
  • Reserving conference rooms and coordinating meeting logistics.
  • Preparing documents, reports, and spreadsheets.
  • Maintaining department records and filing systems.
• 15% - Support department managers and field personnel with administrative and operational tasks
• 10% - Ensure compliance with company policies, regulatory requirements, and record retention guidelines
• 10% - Assist with special projects and other duties as assigned.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years of administrative, clerical, payroll, accounts payable, or business support experience.
• Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.
• Strong organizational, data entry, and recordkeeping skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and confidentiality.
• Experience with utility, compliance, ERP, payroll, or work management systems is preferred.
• Employ a positive and professional approach in all areas of responsibility.
• Be available to perform duties to support efforts during times of system emergencies.

Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Last updated: 08/18/2026