Operations Support Assistant

Ultipro; Ashland (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental & vision insurance

Life insurance

Disability insurance

Job summary

SJE in Ashland, OH is seeking an Operations Support Assistant to help keep Engineering, Operations, and Scheduling moving efficiently. You will coordinate projects, maintain documentation, support customers, and prepare reports and operational updates.

You will track status, production releases, shipments, and key metrics in the ERP, assist with engineering docs (O&M and as-built), and provide scheduling support including back-up Master Scheduler.

Qualifications

• Experience in operations support, scheduling, or administrative coordination.
• Strong data entry and reporting accuracy.
• Experience with ERP systems.
• Excellent written and verbal communication.
• Proactive and independent work style.

Responsibilities

• Coordinate projects and maintain documentation to support Engineering, Operations, and Scheduling.
• Prepare weekly and monthly status reports and track production releases and shipments.
• Assist with engineering documentation including O&M and as-built packages.
• Provide scheduling support and back up Master Scheduler.
• Support LEAN initiatives and continuous improvement.

Skills

Attention to detail

Multi-tasking

Communication skills

ERP systems

Microsoft Office

Tools

Excel

Outlook

Teams

Job description

Description

We are Proud to be SJE!

At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry‐leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for an Operations Support Assistant to support our engineered brands. This role will work out of our Ashland, OH location.

Our engineered brands provide leading control, automation, and monitoring solutions for the municipal, water, wastewater, irrigation, industrial, and OEM markets. Together, these brands offer a broad range of solutions, including pump control panels, engineered electrical control panels, web‑hosted SCADA systems, liquid level control products, alarms, floats, accessories, and highly complex system integration projects. To learn more check us out at SJEinc.com !

The job:

As our Operations Support Assistant, you will help keep Engineering, Operations, and Scheduling activities moving efficiently by coordinating projects, maintaining documentation, supporting customers, and preparing reports and operational updates. You will prepare and maintain weekly and monthly status reports, track production releases, shipments, cancellations, projects, and key operational metrics, and help ensure information within the ERP system remains accurate and up to date. You will also support customer communication related to project status, expediting, documentation, and scheduling needs.

You will assist with engineering documentation, including O&M and as‑built packages, project tracking, cutsheet maintenance, and project closeout. You will also provide scheduling support during peak periods, serve as a backup to the Master Scheduler, and help communicate schedule or delivery changes to customers. In addition, you will support continuous improvement and LEAN initiatives, identify opportunities to improve operational processes, and assist with production, inventory, material coordination, and other cross‑functional needs as required.

To succeed in this role, you must have:

• Strong attention to detail and accuracy with data entry, reporting, and documentation
• Ability to organize, prioritize, and manage multiple tasks and projects at the same time
• Strong written and verbal communication skills
• Ability to work effectively with customers and cross‑functional internal teams
• Experience working with ERP systems or similar business software
• Ability to analyze information, identify issues, and support process improvements
• Proficiency with Microsoft Office tools, especially Excel, Outlook, and Teams
• A proactive, self‑directed work style with the ability to work independently and provide support where needed
• Ability to thrive in a fast‑paced, changing work environment

Previous experience in operations support, engineering support, production, scheduling, inventory, customer service, or administrative coordination is preferred.

When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.

• What are the hours? Monday – Friday 8:00 am – 5:00 pm.
• What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• What benefits do you offer?We offer a robust benefits package including health, life, short‑term and long‑term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options.Check out our full benefits package !
• What is my commute?Plug this address into Google Maps: 2221 Ford Dr, Ashland, OH 44805.

We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.

Why Work With Us
At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem‑solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.