Operations Support Analyst (Intermediate) - Facility Management

Strategic Alliance Business Group (SABG); Colorado Springs (CO); On-site; USD 105,000 - 118,000; Full time

Job summary

SABG is seeking an Operations Support Analyst Intermediate to support the facilities management for the Warfighter Integration Directorate at the Missile Defense Integration and Operations Center (MDIOC) and other sites in Colorado Springs. The role involves coordinating with MDA prime contractors and IT teams to evaluate mission impacts, planning facility improvements, and managing IT refresh projects.

The position requires TS/SCI eligibility and works at Schriever, CO with a focus on asset

Qualifications

• Bachelor’s Degree or higher
• 4 years’ experience in the missile defense industry
• 5 years’ experience in facilities/IT project management
• Advanced level working knowledge of Microsoft Office and related tools

Responsibilities

• Liaise with MDA prime contractors, Facilities Directorate and IT organizations to communicate and coordinate DW mission requirements; evaluate solutions and assess mission risk during planning and execution
• Plan and coordinate facility improvements and renovation projects at the MDIOC and Alternate Operating Location
• Plan and coordinate IT refresh projects including secure/non-secure devices, IT systems, AV systems, and VTC systems
• Submit trouble tickets and work orders to initiate facilities and IT improvements and repairs
• Maintain and update CAFMS records and track project status
• Coordinate with Combatant Commands, asset owners, event owners, and system elements to ensure asset management process is followed
• Assist with SCIF management, inspections, escorting personnel, and tracking equipment status

Skills

MS Office Proficiency

Data Analysis

Education

Bachelor’s Degree or higher

Job description

SABG is hiring an Analyst Intermediate to support the facilities management for the Warfighter Integration Directorate at the Missile Defense Integration and Operations Center (MDIOC) and other sites in Colorado Springs.

JOB TITLE

Operations Support Analyst Intermediate

CLEARANCE

Must be able to obtain and maintain a TS/SCI clearance.

LOCATION

Schriever, SFB, CO

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position is responsible for liaising with MDA prime contractors, the Facilities Directorate and the information technology organizations to communicate and coordinate DW mission requirements. Requires in-depth knowledge of the operational missions to evaluate solutions, clearly communicate impacts, and assess potential mission consequences and risk during the planning and execution of mission projects.
• Plan and coordinate facility improvements and renovation projects at the MDIOC and the Alternate Operating Location.
• Plan and coordinate information technology technical refresh projects including the AOL. Includes secure and non-secure communication devices, information technology systems, Audio-Visual Systems, and VTC systems.
• Submit trouble tickets and work order requests as required to initiate facilities and information technology improvements and repairs using the Agency’s portal-based system.
• Maintain and update records in the Agency’s Computer-Aided Facility Management (CAFMS) platform.
• Track and report project status as required.
• Coordinates with the Combatant Commands, asset owners, event owners, and system elements to ensure the asset management process is followed.
• Assist with sensitive, compartmented information security (SCIF) management such as preparing for inspections, escorting facility and IT maintenance personnel, and tracking the operational status of equipment in the SCIF.

SUPERVISION

This position has no supervisory responsibilities

MINIMUM QUALIFICATIONS

Has specialized relevant knowledge and works as a member of the team and assists with solving complex problems. Advanced level working knowledge, skills, and abilities using Microsoft Office. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required.

Education And Experience

• Bachelor’s Degree or higher
• 4 years’ experience in the missile defense industry
• 5 years’ experience in facilities/IT project management

Computer Skills

• Skills in operating a personal computer and standard office equipment
• Must have proficiency in a variety of computer software applications in word processing, spreadsheets, and database (MS Office: Word, Excel, PowerPoint, Outlook)

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; and uses reason even when dealing with emotional topics
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and able to read and interpret written information
• Diversity – Shows respect and sensitivity for cultural differences, and promotes a harassment-free environment
• Ethics – Treats people with respect; keeps commitments; Inspires the trust of others; works with integrity and ethically; and upholds organizational values
• Planning/Organizing – Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks if needed; and develops realistic action plans
• Professionalism – Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

LANGUAGE SKILLS

Ability to read, analyze, and interpret governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to write and type on a computer. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb, or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job duties are performed in a manufacturing/office environment utilizing standard office equipment such as a computer, photocopier, and telephone. The noise level in the work environment is usually low to moderate.

FOR OUR SERVICE MEMBERS AND VETERANS

SABG values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at SABG, please contact our Recruiting team at [e-mail].

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with SABG, we would like to ensure your application process goes as smoothly as possible. If because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please contact our Recruiting team at [e-mail] and let us know the nature of your request and your contact information.

SALARY

$105,000 – $118,000

Compensation at SABG is determined based on factors such as the role's requirements, education, certifications, skills, experience, geographic location, and market conditions. Final compensation is based on the specific qualifications and circumstances of each candidate.

Equal Opportunity

SABG is an Equal Opportunity/Affirmative Action Employer

Minorities/Women/Veterans/Disabled