Operations Support Analyst (5992-1)

Tri-Force Consulting Services, Inc.; New York (NY); On-site; USD 55,000 - 96,000; Part time

Job summary

Tri-Force Consulting Services, Inc. is seeking an Operations Support Analyst for a 5-day on-site role in Downtown Brooklyn, NY. The candidate will monitor critical systems, manage alarms, and support 24x7 operations with a focus on preventing outages across multiple agencies.

The role requires 5+ years of IT operations experience, ability to open tickets, and effective communication by phone and email. Training lasts 4–6 weeks, followed by a third-shift schedule.

Qualifications

• Experience monitoring critical systems (hardware/software) in a 24x7 environment.
• Open tickets as needed and assist Sys Admins with resolution.
• Communicate clearly via phone and email; strong MS Office skills required.

Responsibilities

• Monitor critical systems hardware and software across multiple agencies.
• Open and track tickets; assist with incident resolution.
• Run pre-written scripted jobs in Windows, Linux and AS/400 environments.
• Maintain strong MS Office skills and effective written/verbal communication.
• Work on-site 5 days a week; initial training 4–6 weeks 8am–4pm, then third shift 11pm–7am.

Skills

MS Office

Ticketing systems

Windows

Linux

AS/400

Oracle databases

SQL

SolarWinds

Tools

Putty

Solar Winds

Oracle Database

SQL

Job description

Contract | Tri-Force Consulting Services, Inc. | United States

Posted On 09/21/2026

Job Information

IT Services

Work Experience 5+ years

NA

City Brooklyn

State/Province New York

11202

Job Description

Job Title:Operations Support Analyst (5992-1)

Location: D owntown Brooklyn. NY
Note: This position will require the consultant to work 5 days onsite (overnight and weekend)

Job Description:

• MTA IT seeks qualified candidates to assist with the monitoring of critical systems, both hardware and software, from various systems throughout our agencies.
  
• This will include facility temperature alerts, CPU, memory, and space utilization on servers, APC Netbotz devices, Oracle databases and hardware. Familiarity tools from Putty to Solar Winds is a plus.
  
• As part of a 24x 7 team, the ideal candidate will come with experience in operations. They will be responsible for opening tickets as needed and assisting Sys Admins with resolution. They will run pre-written scripted jobs in multiple environments including Windows, Linux and AS/400
  
• Strong knowledge of basic MS Office tools is required. The ability to clearly communicate via phone and email is essential.
  
• Initial training of 4-6 weeks will take place Monday -Friday from 8am to 4pm after which the candidate will be moved to the 3rd shift, from 11pm to 7am. Thursday (into Friday) and Friday (into Saturday) will be the off days. This is an on-site, in-person job. The primary work location will be in downtown Brooklyn.
  
• MTA IT seeks qualified candidates to assist with the configuration and optimization of alarms and alerts that come from various systems throughout our agencies. The goal to eliminate the “white noise” of nuisance alarms and assure that needed alerts are send to the correct parties.
  
• Temperature alerts, HP servers, APC Netbotz devices will be the core mission. Familiarity with Building Management Systems is a plus. Familiarity with Solar Winds is also a plus. Candidates with experience in the selection, install and upgrade of field hardware are encouraged to apply.
  
• As part of a 24x 7 team, the ideal candidate will come with experience in operations and be able to assist our team in the development of new tools to monitor the health of critical systems including SQL and Oracle databases, and hardware operations on a broad range of platforms.
  
• This is an in-person job. Work locations will vary, with the job based in downtown Brooklyn. Travel to any location within the MTA network and working at field locations for extended periods may be required. Candidate will be working with IT facility managers across the region.
  

Additional Skills and Information

• Strong knowledge of basic MS Office tools is required. Work shifts will be overnights from 11pm to 7am and will include weekends.
  

firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps),

systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government

and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity,

increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing

core values: integrity, diligence, and technological excellence.