Field Operations Specialist - Brooklyn and Bronx

Donnelly-; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Government Client in Downtown, NYC is seeking a Field Operations Specialist to support IT infrastructure across the Bronx, Brooklyn, and NYC sites. This is a 12+ month, onsite role with standard M-F hours (9:00am–5:00pm) and a 35-hour work week.

Responsibilities include validating daily operations of IT equipment, installing and configuring UPS/PDU, maintaining inventory, coordinating with vendors, and performing hardware replacements and patching as required.

Qualifications

• 5+ years experience in Field Operations in IT environments.
• Experience managing MDF/IDF technology rooms.
• Proficient with MS Office suite (Project, PowerPoint, Visio, MS Teams, PPM, SharePoint).

Responsibilities

• Validate daily operations of IT equipment in multiple offices across boroughs.
• Install, connect and configure UPS and PDU for hardware equipment.
• Maintain inventory of all IT hardware across sites.
• Serve as point of contact with vendors for equipment deliveries and replacements.
• Perform hardware replacement and coordinated commissioning of UPS, PDU, and sensors.
• Patch switches/routers; coordinate circuit cutovers with network teams.
• Rack and stack hardware (servers, switches, routers, APs).
• Travel between ACS NYC sites as needed.

Skills

Field Operations

IT Infrastructure

MDF/IDF

Windows Server

VMware

Cisco Networking

Wi-Fi

VOIP

UPS/PDU

Hardware Replacement

Tools

MS Office

Project

PowerPoint

Visio

MS Teams

PPM

SharePoint

Job description

Our Government Client in Downtown, NYC is looking for a Field Operations Specialist who can travel to their Bronx and Brooklyn locations. This is a 12+month ONSITE role.

Shift: Normal Business Days/Hours: Monday — Friday (9:00am - 5:00pm includes one-hour unpaid lunch) - 35 hours work week.

This is a fully (100%) onsite position. NO REMOTE WORKI

• The candidate specific duties will include: Validate Daily Operations Of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough Install, Connect and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment Maintain an updated inventory Of all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough Maintain clean and organized the IT Operations Rooms in offices located across the assigned Borough Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough Perform Hardware Equipment Replacement for failed components in coordination with ACS Infrastructure Groups and Product Vendors (Hard Disk, Power Supplies, RMAs) Rack and Stack Hardware Equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required Perform Commissioning Of UPS, PDU, Environmental Monitoring Devices (Cooling, Humidity)

• Perform Network Patching (Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances) Completing Circuit Cutovers in coordination with NYC OTI and ACS Infrastructure Network and Telecom Groups Urn-rack and remove retired hardware part Of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset Management

• Preferably 5 years proven experience as Field Operations in Information Technology Experience in managing MDF and IDF technology rooms Experience working with various tools (e.% MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)

• Working knowledge Of IT Infrastructure - Windows Servers, VMware, Cisco Network Gears, Wi-Fi, VOIP, on prem Datacenter Center, Desktop, laptops, Smartphones, EPL Data circuits, UPS, PDU, Security surveillance systems Excellent interpersonal and communication skills Ability to multitask and perform in a high-paced/high-pressure environment Ability to work independently or within a group to solve complex problems. Strong team player with service-oriented attitude and customer focus Vendor management skills Must be able to lift and move equipment weighing up to 501bs

• Must be able to travel as needed between 37 ACS sites in NYC 5 Boroughs including 24x7x365 sites Children's Center and 2 Secure Detention Center facilities