Operations Support Analyst

Acentra Health; Virginia, McLean (MN, VA); Remote; USD 100,000 - 125,000; Full time

Job summary

Acentra Health is seeking an Operations Support Analyst for a remote position. The role involves processing tickets, monitoring system events, and adhering to HIPAA regulations. Candidates should have a bachelor's degree and relevant experience, with benefits including health plans and educational support.

Benefits

Health plans

Paid time off

Retirement options

Wellness programs

Educational support

Discounts

Qualifications

• Bachelor's degree and 3+ years of experience or equivalent.
• Knowledge of Incident, Change, and Release Management processes.
• Understanding of healthcare standards (HIPAA, PHI/PII).

Responsibilities

• Processing, triaging, and escalating tickets according to the escalation matrix.
• Monitoring alarms, opening tickets, tracking issues, and generating reports.
• Identifying root causes and engaging resources for resolution.

Skills

Knowledge of Active Batch

SQL Server

PowerShell

Strong analytical skills

Communication skills

Multitasking skills

Education

Bachelor's degree

Tools

ETL tools (Informatica, SSIS)

BI tools

Microsoft Office

Job description

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. It invites active engagement in problem-solving and taking ownership of your work. We offer unparalleled opportunities for career growth and impact, especially for passionate individuals committed to health solutions in the public sector.

Job Summary and Responsibilities

Acentra Health is seeking an Operations Support Analyst to join our growing team.

This is a remote position

Responsibilities include:

• Processing, triaging, and escalating tickets according to the escalation matrix.
• Monitoring alarms, opening tickets, tracking issues, and generating reports.
• Responding promptly to system events and alerts.
• Following procedures for reporting and escalating issues.
• Performing scheduled maintenance activities.
• Identifying root causes and engaging resources for resolution.
• Supporting projects and programs operationally.
• Providing support outside normal hours for emergencies.
• Adhering to corporate policies including HIPAA regulations.

Qualifications

Required:

• Bachelor's degree and 3+ years of experience or equivalent.
• Knowledge of Active Batch or similar scheduling tools.
• Understanding of Incident, Change, and Release Management processes.
• Knowledge of SQL Server/Databases and PowerShell.

Preferred:

• Experience with ETL tools (Informatica, SSIS), BI tools, and scheduling tools.
• Knowledge of secure file transfer protocols, encryption technologies, and healthcare standards (HIPAA, PHI/PII).
• Proficiency in Microsoft Office and ITIL concepts.
• Understanding of Medicare, Medicaid, or healthcare industry.
• Strong analytical, communication, and multitasking skills.

Why Join Us?

We are a team of leaders, clinicians, technologists, and industry experts committed to redefining healthcare expectations. Our work directly improves lives nationwide, supported by a caring culture that invests in our employees.

Benefits and Compensation

Our benefits include health plans, paid time off, retirement options, wellness programs, educational support, and discounts. The pay range is USD $23.35 - $37.00 per hour, with placement based on experience and skills.

Apply and Contact

We appreciate your interest. Only selected candidates will be contacted for interviews. Please apply directly through our website at Acentra.com/careers/. For more information, visit us online.

~ The Acentra Health Talent Acquisition Team

EEO AA M/F/Vet/Disability