Operations Support Administrator

Guardian-Fire-Protection-Services,-LLC; New York (NY); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

401K

Medical, Dental and Vision Insurance

Short Term Disability

Long Term Disability

Life and AD&D insurance

Vacation and Personal time

Paid holidays

Tuition Reimbursement

Job summary

AllState Sprinkler, LLC in the Bronx, NY, is seeking an Operations Support Administrator to coordinate inspections, schedules and data entry, ensuring accurate customer information.

You will develop daily routes by geography, handle calls for inspections, repairs and emergencies, document non-compliances, and support accounts receivable and sales teams. This hourly position offers bonus opportunities and benefits aligned with an office operations role.

Qualifications

• Advanced skills in Microsoft Office; Salesforce experience is a plus but not required.
• Strong interpersonal and communication skills.
• Excellent organizational and time-management abilities.
• Self-motivated with a strong work ethic and honesty.

Responsibilities

• Call customers to schedule appointments and gather inspection information.
• Enter customer data and manage daily routes by area to meet revenue targets.
• Answer calls to schedule inspections, repairs, and emergency services.
• Explain repair quotes to customers and obtain written approval.
• Document non-compliance interactions to limit liability exposure.
• Enter contracts for new customers using Salesforce and ServiceTrade.
• Assist accounts receivable and sales as needed.
• Perform other duties as needed.

Skills

Microsoft Office

Salesforce (nice to have)

Interpersonal communication

Organizational skills

Time management

Tools

Salesforce

Job description

Operations Support Administrator

About the Company

Allstate Sprinkler is an affiliated company of Guardian Fire Protection Services and trusted provider of fire protection services, proudly serving commercial, residential, and industrial clients throughout New York City and the surrounding areas. Based in the Bronx, New York, Allstate specializes in the design, installation, inspection, and maintenance of automatic fire sprinkler systems, fire alarm systems, fire alarm monitoring, and fire extinguishers, delivering reliable, code-compliant solutions that protect lives and property. With a strong commitment to quality workmanship and regulatory compliance, Allstate partners with building owners, property managers, and contractors to ensure all systems meet FDNY and NFPA standards. Known for its technical expertise and customer-focused approach, the company supports both new construction and retrofit projects, providing tailored fire protection solutions across a wide range of facilities to protect lives, property and assets.

About the Opportunity

AllState Sprinkler is currently seeking an Operations Support Administrator that is well organized, goal oriented and has excellent communication skills.

Job Duties

• Call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographical area that meet revenue expectations
• Answer customer calls to schedule inspections, repairs, and emergency services
• Contact customers to thoroughly explain the repair quote and why it is needed to bring their fire systems into code compliance and ultimately get the customers written approval to complete the repair.
• Ensure that all contact with customers regarding non-compliances are accurately documented within a specified time so that the company is protected from liability exposure related to the deficiency and are aware of the life safety risk.
• Enter contracts for new customers using Salesforce and ServiceTrade programs
• Assist accounts receivable division as needed
• Assist sales division as needed
• Other duties as needed

Qualifications

• Advanced skills using Microsoft Office, experience with Salesforce is a plus, but not required
• Strong interpersonal and communication skills.
• Strong organizational and time management skills
• Have a strong work ethic, be self-motivated, and possess an honest, genuine drive

Compensation

• Pay is hourly and is negotiable dependent on candidate experience
• Quarterly bonus opportunities

Benefits

• 401K
• Medical, Dental and Vision Insurance
• Short Term Disability
• Long Term Disability
• Life and AD&D insurance
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

AllState Sprinkler, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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