Operations Support Administrator

Allstate Sprinkler; New York (NY); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

401K

Medical Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Long Term Disability

Life and AD&D insurance

Vacation and Personal time

Paid holidays

Tuition Reimbursement

Job summary

AllState Sprinkler is seeking an organized and goal-oriented Operations Support Administrator in the Bronx, NY area. You will schedule inspections, gather customer information, and enter data to support daily operations.

You will develop efficient routes, handle customer calls for inspections, repairs, and emergencies, and explain repair quotes to secure approvals while documenting non-compliances to mitigate liability.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational and time management skills.
• Have a strong work ethic, be self-motivated, and possess an honest, genuine drive.

Responsibilities

• Call our large customer data base to schedule appointments.
• Obtain information from customers for necessary inspections.
• Data entry of customer information.
• Develop daily routes by geographical area that meet revenue expectations.
• Answer customer calls to schedule inspections, repairs, and emergency services.
• Explain repair quotes to customers to bring systems into code compliance and obtain written approval.
• Document non-compliances to protect the company from liability exposure.
• Enter contracts for new customers using Salesforce and ServiceTrade programs.
• Assist accounts receivable and sales divisions as needed.
• Other duties as needed.

Tools

Microsoft Office

Salesforce

Job description

Operations Support Administrator

About the Company

Allstate Sprinkler is an affiliated company of Guardian Fire Protection Services and trusted provider of fire protection services, proudly serving commercial, residential, and industrial clients throughout New York City and the surrounding areas. Based in the Bronx, New York, Allstate specializes in the design, installation, inspection, and maintenance of automatic fire sprinkler systems, fire alarm systems, fire alarm monitoring, and fire extinguishers, delivering reliable, code-compliant solutions that protect lives and property. With a strong commitment to quality workmanship and regulatory compliance, Allstate partners with building owners, property managers, and contractors to ensure all systems meet FDNY and NFPA standards. Known for its technical expertise and customer-focused approach, the company supports both new construction and retrofit projects, providing tailored fire protection solutions across a wide range of facilities to protect lives, property and assets.

About the Opportunity

AllState Sprinkler is currently seeking an Operations Support Administrator that is well organized, goal oriented and has excellent communication skills.

Job Duties

• Call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographical area that meet revenue expectations
• Answer customer calls to schedule inspections, repairs, and emergency services
• Contact customers to thoroughly explain the repair quote and why it is needed to bring their fire systems into code compliance and ultimately get the customers written approval to complete the repair.
• Ensure that all contact with customers regarding non-compliances are accurately documented within a specified time so that the company is protected from liability exposure related to the deficiency and are aware of the life safety risk.
• Enter contracts for new customers using Salesforce and ServiceTrade programs
• Assist accounts receivable division as needed
• Assist sales division as needed
• Other duties as needed

Qualifications

• Advanced skills using Microsoft Office, experience with Salesforce is a plus, but not required
• Strong interpersonal and communication skills.
• Strong organizational and time management skills
• Have a strong work ethic, be self-motivated, and possess an honest, genuine drive

Compensation

• Pay is hourly and is negotiable dependent on candidate experience
• Quarterly bonus opportunities

Benefits

• 401K
• Medical, Dental and Vision Insurance
• Short Term Disability
• Long Term Disability
• Life and AD&D insurance
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

AllState Sprinkler, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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