Operations Support Administrator

Guardian Fire Protection Services, LLC; New York (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Short Term Disability

Long Term Disability

Life and AD&D insurance

Vacation time

Personal time

Paid holidays

Tuition reimbursement

Job summary

AllState Sprinkler is currently seeking an Operations Support Administrator to provide organized scheduling, data entry, and route planning support. You will interact with customers to arrange inspections, communicate requirements, and help ensure code-compliant fire protection services.

The role emphasizes strong written and verbal communication, a detail-oriented mindset, and the ability to coordinate cross-functional tasks with accounting and sales teams.

Qualifications

• Advanced skills using Microsoft Office suite.
• Strong interpersonal and communication skills.
• Excellent organization and time management.

Responsibilities

• Call customers to schedule inspections and appointments.
• Obtain information for inspections.
• Data entry of customer information.
• Develop daily routes by geographic area.
• Explain repair quotes to customers to ensure code compliance.
• Document non-compliances to limit liability exposure.
• Enter contracts for new customers using Salesforce and ServiceTrade.
• Assist accounts receivable and sales divisions.
• Other duties as needed.

Skills

Microsoft Office

Interpersonal skills

Organizational skills

Time management

Strong work ethic

Tools

Salesforce

Job description

About The Company

Allstate Sprinkler is an affiliated company of Guardian Fire Protection Services and trusted provider of fire protection services, proudly serving commercial, residential, and industrial clients throughout New York City and the surrounding areas. Based in the Bronx, New York, Allstate specializes in the design, installation, inspection, and maintenance of automatic fire sprinkler systems, fire alarm systems, fire alarm monitoring, and fire extinguishers, delivering reliable, code-compliant solutions that protect lives and property. With a strong commitment to quality workmanship and regulatory compliance, Allstate partners with building owners, property managers, and contractors to ensure all systems meet FDNY and NFPA standards. Known for its technical expertise and customer-focused approach, the company supports both new construction and retrofit projects, providing tailored fire protection solutions across a wide range of facilities to protect lives, property and assets.

About The Company

Allstate Sprinkler is an affiliated company of Guardian Fire Protection Services and trusted provider of fire protection services, proudly serving commercial, residential, and industrial clients throughout New York City and the surrounding areas. Based in the Bronx, New York, Allstate specializes in the design, installation, inspection, and maintenance of automatic fire sprinkler systems, fire alarm systems, fire alarm monitoring, and fire extinguishers, delivering reliable, code-compliant solutions that protect lives and property. With a strong commitment to quality workmanship and regulatory compliance, Allstate partners with building owners, property managers, and contractors to ensure all systems meet FDNY and NFPA standards. Known for its technical expertise and customer-focused approach, the company supports both new construction and retrofit projects, providing tailored fire protection solutions across a wide range of facilities to protect lives, property and assets.

About The Opportunity

AllState Sprinkler is currently seeking an Operations Support Administrator that is well organized, goal oriented and has excellent communication skills.

Job Duties

• Call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area that meet revenue expectations
• Answer customer calls to schedule inspections, repairs, and emergency services
• Contact customers to thoroughly explain the repair quote and why it is needed to bring their fire systems into code compliance and ultimately get the customers written approval to complete the repair.
• Ensure that all contact with customers regarding non-compliances are accurately documented within a specified time so that the company is protected from liability exposure related to the deficiency and are aware of the life safety risk.
• Enter contracts for new customers using Salesforce and ServiceTrade programs
• Assist accounts receivable division as needed
• Assist sales division as needed
• Other duties as needed

Qualifications

• Advanced skills using Microsoft Office, experience with Salesforce is a plus, but not required
• Strong interpersonal and communication skills.
• Strong organizational and time management skills
• Have a strong work ethic, be self-motivated, and possess an honest, genuine drive

Compensation

• Pay is hourly and is negotiable dependent on candidate experience
• Quarterly bonus opportunities

Benefits

• 401K
• Medical, Dental and Vision Insurance
• Short Term Disability
• Long Term Disability
• Life and AD&D insurance
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

AllState Sprinkler, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Salary: $25.00 - $32.00 per hour