Operations Support Administrator

Holding Hands Inc.; Burbank (CA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Part-time schedule

On-site in Burbank

Job summary

Holding Hands, Inc. in Burbank, CA, seeks an Operations Support Administrator to provide multi-functional administrative support, ensure accurate timekeeping, and assist with payroll processes.

This part-time role covers front-office tasks, HR onboarding/offboarding support, and maintaining confidential records, with opportunities to impact compliance and daily operations.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• 1–3 years of experience in operations administration, timekeeping, office support, or HR administrative support.
• Experience with electronic timekeeping systems (e.g., ADP).
• Strong attention to detail and organizational accuracy.

Responsibilities

• Perform timekeeping audits daily/weekly to ensure accurate recording of punches, meal/rest periods, overtime, and session times.
• Identify, correct, and document missing, overlapping, or duplicate punches and other irregularities.
• Support payroll processing by ensuring timecards are complete and approved by deadlines.
• Assist with onboarding and offboarding, including paperwork, system access, and records.
• Maintain confidential HR and personnel records and monitor office spaces for safety and organization.

Skills

Timekeeping

HR Admin

Attention to detail

Customer service

Education

High school diploma

Associate degree preferred

Tools

ADP timekeeping

Job description

Operations Support Administrator

Department: Administrative - Other

Employment Type: Part Time

Location: Burbank, CA

Compensation: $20.00 - $25.00 / hour

Description

The Operations Support Administrator is a multi-functional support role responsible for ensuring the accuracy and compliance of employee timekeeping and session systems while also providing general office, front-office, and entry-level administrative support.

Key Responsibilities

Timekeeping & Session Audit (Primary Focus)

• Perform daily, weekly, and bi-weekly audits of employee timecards and session systems to ensure accurate, compliant recording of:
• Clock-in/clock-out punches
• Meal and rest periods
• Overtime, double time, and premium pay
• Session start/end times aligned with scheduled services
• Appropriate task, service, and administrative coding

· Identify, correct, and document:

• Missing, overlapping, or duplicate punches
• Unapproved or excessive administrative time
• Inaccurate mileage, travel time, or session entries
• Improper or undocumented manual edits

· Ensure all corrections include required explanations and supporting documentation.

· Monitor potential off-the-clock work, timekeeping irregularities, or policy concerns and escalate as appropriate.

· Verify time-off entries align with approved requests and company policy.

Payroll & Compliance Support

• Support payroll processing by ensuring timecards are complete, accurate, and approved by established deadlines.
• Coordinate with employees to ensure timekeeping and sessions are completed timely and accurately.
• Verify overtime and schedule changes are pre-approved and compliant with applicable wage-hour laws.
• Maintain accurate audit trails and support documentation for payroll and compliance reviews. Coordinate with applicable management to discuss trends and corrective actions.

Entry-Level HR Administrative Support

• Serve as a first-line administrative support resource for employee questions related to:
• Timekeeping and session accuracy
• Basic HR processes (forms, documentation, routing of requests)

· Coordinate and route employee questions, concerns, and requests to the assigned HR Coordinator in accordance with established HR protocols.

· Assist with distributing and collecting HR-related forms, acknowledgments, and documentation.

· Support onboarding and offboarding processes, including:

• New hire paperwork coordination
• Timekeeping system access
• Badge creation and basic orientation support

· Maintain organized, confidential HR and personnel records in accordance with company policies.

Monitor office spaces for safety, cleanliness, and organization; escalate issues as needed.

Skills, Knowledge & Expertise

Required Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• 1–3 years of experience in operations administration, timekeeping, office support, or HR administrative support.
• Experience interacting with employees, clients, or the public in a professional setting.
• Strong working knowledge of electronic timekeeping systems (e.g., ADP or similar).
• High level of attention to detail and organizational accuracy.

Preferred Qualifications

• Experience in healthcare, behavioral health, or other regulated environments.
• Prior experience supporting HR administration or payroll audits.

Skills & Competencies

• Exceptional attention to detail and accuracy
• Strong customer service and communication skills
• Professional discretion with confidential information
• Ability to triage issues and escalate appropriately
• Strong follow-through and documentation skills
• Ability to manage competing priorities and deadlines

Job Benefits

At Holding Hands, Inc., this isn’t just a job, it’s a chance to make a real difference.

We support individuals with developmental and intellectual disabilities in living meaningful, independent lives. When you join our team, you become part of something bigger than yourself — a community built on compassion, dignity, and empowerment.