IIB, DP, ODM Admin

Next Level Business Services, Inc.; Burbank (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT service provider is seeking an Infrastructure Support Analyst to provide 24/7 level 2 and level 3 support for IBM integration products including IIB, DP, and ODM. The ideal candidate will have over 6 years of experience in IT support, specifically with a strong background in cloud technologies and performance tuning. This role requires hands-on experience with monitoring infrastructure, incident management, and collaboration with technology vendors to resolve integration issues.

Qualifications

• 6+ years of experience in IT support, specifically with IBM integration products.
• Expertise in monitoring infrastructure and application systems.
• Strong knowledge of cloud technologies for integration.

Responsibilities

• Provide 24/7 level 2 & Level 3 support for integration infrastructure.
• Monitor alerts setup for applications & infrastructure.
• Perform root cause & problem analysis for incidents.

Skills

IBM Integration Bus (IIB)

DataPower SOA Appliances

IBM Operational Decision Manager (ODM)

Cloud Technologies: AWS, Azure

Performance tuning

Incident management

Tools

SVN

GitHub

Jenkins

Oracle

MS SQL

Job description

Primary Skills : IIB, DP, ODM L2 Production Support.

Exp. – 6+ Years.

JD

Infrastructure support analyst for IBM Stack of integration products IIB, DP, ODM.

Technology stack

• IBM Integration Bus (IIB)
• DataPower SOA Appliances (XG45/XI50/XB62)
• IBM Operational Decision Manager (ODM)
• Tomcat servers/application servers/web servers
• Database systems: RDBMS (oracle, MS SQL ), NOSQL
• SVN, GitHub, Jenkins, ant, maven, jms, logging, JUnit, JMeter
• Cloud Technologies: AWS, Azure, Bluemix services for integration
• Other technologies: New Relic, IBM APM, Nagios, SMART, opsgenie, logstash, splunk, CI/CD Pipelines…

Job description

• Provide 24/7 level 2 & Level 3 support for integration infrastructure
• Provide support for change requests, incident management, config management, scheduled Maintenances and unscheduled maintenances.
• Provide support by monitoring the alerts setup for application & infrastructure
• Configure monitoring for Integration applications & Infrastructure.
• Perform performance tuning of the integration infrastructure
• Provide root cause & problem analysis for P1 & P2 incidents.
• Work with technology vendors such as IBM, Oracle, and VMware for any integration technology specific issues & bugs
• Provide support and work closely with integration application Team & end system’s teams for any production incidents related to the integration interfaces.
• Create in-depth documentation & knowledge base for integration infrastructure systems and applications and frequently update the documentation and knowledge base for new interfaces.
• Adopt current processes, guidelines & policies for application support, monitoring & performance tuning.
• Regularly perform Integration Infrastructure Maintenance for server restarts, server backups, file system cleanups & DR activities.
• Provide support for Integration Infrastructure DR installations, configurations, deployments & tests.