Operations Support

Spectraforce Technologies, Inc.; Mettawa (IL); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking an Operations Support II to provide operational, administrative, financial, compliance, and systems support within a structured environment.

This role focuses on accurate recordkeeping, process adherence, and cross-functional coordination to support Insight Farm operations and third party compliance initiatives. The ideal candidate will have strong Microsoft Office skills, excellent communication, and the ability to manage multiple priorities in a

Qualifications

• High school diploma or equivalent is required.
• Associate or bachelor’s degree not required; additional education preferred.
• Proficiency with Microsoft Office applications.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Exceptional attention to detail.
• Demonstrated reliability and consistent attendance.
• Ability to manage multiple priorities and follow assignments through completion.
• Ability to work effectively both independently and as part of a collaborative team.

Responsibilities

• Provide day-to-day operational support for Insight Farm, including responding to stakeholder and supplier questions, helping users navigate established processes, and supporting team office hours and coverage needs.
• Manage and track Commercial Data Policy, Third Party Agreement (TPA), AMA, INTAIC, and related intake activities, including researching supplier and project information, gathering required documentation, monitoring amendments and outstanding items, and following requests through completion.
• Support project operations across documentation, purchase order submission, compliance, invoicing, reconciliation, user access, and training coordination.
• Maintain accurate Excel trackers, databases, project records, and supporting documentation; generate reports and organize information for management and team review.
• Research issues, identify missing information, coordinate with internal stakeholders, suppliers, Procurement, Finance, and other support groups, and track open items through resolution.
• Maintain complete, organized, and auditable records while following established procedures and confirming requirements when information is unclear.
• Participate in team meetings and training, build working knowledge of The Organization systems and processes, and adapt as operational requirements change.

Skills

Microsoft Office

Written & verbal communication

Organizational skills

Attention to detail

Time management

Independent & collaborative work

Learning agility

Education

High school diploma or equivalent

Associate or bachelor’s degree not required; additional education preferred

Tools

SAP

Microsoft Outlook

Job description

Position Title: Operations Support

Work Location: Mettawa, Illinois 60045

Assignment Duration: 2 years (Possibility of extension)

Work Arrangement: Prefer local candidates who can commute; occasional meetings and some travel between locations required

Work Schedule: Monday-Friday, 9:00 AM-5:00 PM (up to 40 hours per week)

Work Arrangement: Hybrid - 3 days onsite and 2 days remote

Position Summary

The Operations Support II position provides operational, administrative, financial, compliance, and systems support to the Insight Farm Support team. This role supports departmental projects and broader operational initiatives requiring accurate tracking, research, follow-through, reporting, system maintenance, stakeholder communication, and issue resolution.

This position works within a highly monitored and process-driven environment where accuracy, documentation, organization, and attention to detail are critical. The successful candidate must be comfortable learning complex processes, asking questions when information is unclear, and following established procedures to maintain accurate and auditable records.

The role provides direct support for Insight Farm operations, Commercial Data Policy activities, Third Party Agreement tracking, supplier-related compliance activities, project intake processes, and shared operational support.

Key Responsibilities

• Provide day-to-day operational support for Insight Farm, including responding to stakeholder and supplier questions, helping users navigate established processes, and supporting team office hours and coverage needs.
• Manage and track Commercial Data Policy, Third Party Agreement (TPA), AMA, INTAIC, and related intake activities, including researching supplier and project information, gathering required documentation, monitoring amendments and outstanding items, and following requests through completion.
• Support project operations across documentation, purchase order submission, compliance, invoicing, reconciliation, user access, and training coordination.
• Maintain accurate Excel trackers, databases, project records, and supporting documentation; generate reports and organize information for management and team review.
• Research issues, identify missing information, coordinate with internal stakeholders, suppliers, Procurement, Finance, and other support groups, and track open items through resolution.
• Maintain complete, organized, and auditable records while following established procedures and confirming requirements when information is unclear.
• Participate in team meetings and training, build working knowledge of The Organization systems and processes, and adapt as operational requirements change.

Qualification & Experience

• High school diploma or equivalent required.
• Associate or bachelor's degree is not required; additional education is preferred given the complexity of the work.
• Proficiency with Microsoft Office applications.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Exceptional attention to detail.
• Demonstrated reliability and consistent attendance.
• Ability to manage multiple priorities and follow assignments through completion.
• Ability to work effectively both independently and as part of a collaborative team.
• Comfort asking questions and escalating when information or requirements are unclear.
• Strong willingness to learn unfamiliar systems, processes, and procedures.
• Ability to work accurately within a highly monitored, compliance-focused environment.

Systems and Tools

Experience with the following is preferred. Direct experience with The Organization-specific systems is not required if the candidate demonstrates strong learning agility:

• Microsoft Office, with advanced Microsoft Excel proficiency strongly preferred
• SAP
• Microsoft Outlook and shared mailboxes
• Other The Organization procurement, intake, and compliance systems as required

Core Skills

• Advanced Excel and financial/budgeting aptitude
• Exceptional attention to detail and organization
• Strong communication and follow-through
• Reliability and accountability
• Learning agility, curiosity, and willingness to ask questions