Operations Support

Matson Logistics, Inc.; Long Beach (CA); Ibrido; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Matson Navigation Company, Inc. is seeking an Operations Support professional to drive efficiency across Sales, Customer Service, Operations, Finance, and IT.

You'll manage Guam, Micronesia and Naha initiatives, set stakeholder expectations, and support vessel operations while coordinating with external agents and training programs. You will develop KPIs, analyze costs, plan budgets, and promote automation and AI-enabled solutions to optimize vessel scheduling and cargo flow.

Competenze

• Experience in terminal operations, shipping, transportation, logistics or related industry.
• Basic knowledge of applicable safety rules, and familiarity with safe workforce practices

Mansioni

• Leads effort across interdependent functions (Sales, Customer Service, Operations, Finance, IT) to identify opportunities for efficiency and effectiveness, develop plans, manage, and implement enhancements or new problem-solving solutions for new or existing processes.
• Manage Guam, Micronesia & Naha initiatives, programs and projects from initiation, planning, executing, monitoring, and support transition from project to steady state.
• Establishes requirements and expectations with General, Sales, and Operations management project stakeholders and provide regular updates.
• Support vessel operations for CLX and feeder vessel requirements including stowage/discharge, husbandry activities, regulatory requirements and other needs as required
• Works closely with Guam, CNMI and Micronesia external agents and third-party operators to coordinate, facilitate and organize regular engagement, annual conferences and training as required.
• Performs special studies and analyses as directed by the Vice President & General Manager and the Operations Manager.
• Develops Key Performance Indicators and stewards collection and regular reporting to Operations Manager to assess the efficiency and productivity of the Operations group
• Develops and adapts existing documented processes for Operations group and leads plan for implementation
• Helps plan Operations annual budget requirements, identifies cost savings initiatives, conducts monthly stewarding and analysis of expenses and tracking of cost savings initiatives
• Champions use of automation and digital tools and resources to enhance productivity in the workplace and as part of process improvements initiatives.
• Partners with and contributes to AI initiatives to identify operational improvement opportunities and actively contributes domain expertise in the development and implementation of AI-driven tools that enhance vessel scheduling, cargo flow, performance tracking, and overall workflow.
• Perform other duties as assigned.

Conoscenze

MS Office

Interpersonal skills

Leadership

Planning

Multi-tasking

Data-driven AI

Descrizione del lavoro

Position at Matson Navigation Company, Inc

About Us

Founded in 1882, Matson (NYSE: MATX) is a leading provider of ocean transportation and logistics services. Matson provides a vital lifeline of ocean freight transportation services to the domestic, non-contiguous economies of Hawaii, Alaska, and Guam, and to other island economies in Micronesia. Matson also operates premium, expedited services from China to Long Beach, California, which includes cargo from other Asia origins, provides services to Okinawa, Japan and the South Pacific, and operates an international export service from Alaska to Asia.

Matson Logistics extends the geographic reach of Matson's transportation network throughout North America and Asia. Its integrated logistics services include rail intermodal, highway brokerage, warehousing, freight consolidation, supply chain management, and freight forwarding to Alaska.

The Operations Support position provides operational support for Guam to ensure that processes and terminal resources are utilized to maximize operational efficiencies for the terminal, equipment, and vessels. Researches, analyzes, and develops recommendations to identify opportunities and increase productivity. Works on special projects to determine viability from conception to implementation.

What you’ll do:

• Leads effort across interdependent functions (Sales, Customer Service, Operations, Finance, IT) to identify opportunities for efficiency and effectiveness, develop plans, manage, and implement enhancements or new problem-solving solutions for new or existing processes.
• Manage Guam, Micronesia & Naha initiatives, programs and projects from initiation, planning, executing, monitoring, and support transition from project to steady state.
• Establishes requirements and expectations with General, Sales, and Operations management project stakeholders and provide regular updates.
• Support vessel operations for CLX and feeder vessel requirements including stowage/discharge, husbandry activities, regulatory requirements and other needs as required
• Works closely with Guam, CNMI and Micronesia external agents and third-party operators to coordinate, facilitate and organize regular engagement, annual conferences and training as required.
• Performs special studies and analyses as directed by the Vice President & General Manager and the Operations Manager.
• Develops Key Performance Indicators and stewards collection and regular reporting to Operations Manager to assess the efficiency and productivity of the Operations group
• Develops and adapts existing documented processes for Operations group and leads plan for implementation
• Helps plan Operations annual budget requirements, identifies cost savings initiatives, conducts monthly stewarding and analysis of expenses and tracking of cost savings initiatives
• Champions use of automation and digital tools and resources to enhance productivity in the workplace and as part of process improvements initiatives.
• Partners with and contributes to AI initiatives to identify operational improvement opportunities and actively contributes domain expertise in the development and implementation of AI-driven tools that enhance vessel scheduling, cargo flow, performance tracking, and overall workflow.
• Perform other duties as assigned.

You have these skills:

• Computer proficiency, especially, with Microsoft Office products
• Excellent interpersonal, oral, and written communication skills
• Leadership: a demonstrated ability to lead people by example
• Ability to think ahead and plan
• Management: the ability to organize and manage multiple priorities
• Problem analysis and problem resolution at a functional level
• A strong team player that focuses upon bringing different work groups together.
• May involve travel to Micronesia or Naha as required.
• Experience and drive in identifying and adopting data-driven and AI-enabled solutions.

And these qualifications:

• Experience in terminal operations, shipping, transportation, logistics or related industry.
• Basic knowledge of applicable safety rules, and familiarity with safe workforce practices

You’re also great at:

• Proven ability to prioritize work responsibilities in a multi-task work environment with attention to detail and deadlines.
• Good analytical skills with proven results. Able to present position to stakeholders in order to gain understanding and support.

Extra credit if you have:

• College degree preferred; in-kind experience acceptable.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

#MI

Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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