Global Operations Support

Maersk Logistics & Services USA Inc.; La Vergne (TN); Presencial; USD 51.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Descripción de la vacante

Maersk is seeking a Global Operations Support professional in the United States to oversee end-to-end international shipments, ensuring compliance with import/export regs and coordinating with global partners. The role requires expertise in international transportation, customs processes, carrier management, and shipment visibility across all modes.

You will work Monday through Friday, 7 am to 4 pm, supporting quotations, documentation, and billing while maintaining strong customer relationships

Formación

• Experience in international freight forwarding, logistics, transportation, or supply chain operations.
• Knowledge of import/export processes and Incoterms.
• Familiarity with customs brokerage and international shipping documentation.
• Experience with ocean/air freight, drayage, and related movements.

Responsabilidades

• Prepare and manage quotations for international air and ocean freight shipments.
• Coordinate shipments under various Incoterms, understanding responsibilities of buyers/sellers.
• Arrange and monitor import/export shipments from origin through final delivery.
• Work with overseas agents, freight forwarders, steamship lines, airlines, drayage providers, terminals, and warehouses.
• Manage customs clearance activities and coordinate with customs brokers to ensure regulatory compliance.
• Execute and monitor in-bond movements, IT, T&E, and ITT shipments.
• Prepare, review, and validate shipping documentation (invoices, packing lists, B/L, notices, customs docs).
• Track and communicate shipment status, exceptions, delays, and resolutions to customers and internal stakeholders.
• Coordinate container pickups, deliveries, and drayage services for timely freight movement.
• Audit operational costs, close shipment files, and ensure accurate customer billing.
• Maintain knowledge of international trade regulations, tariff classifications, and transportation best practices.
• Build and maintain relationships with customers, carriers, agents, and service providers.

Conocimientos

International freight forwarding

Logistics operations

Import/export processes

Incoterms

Customs brokerage

Ocean/air freight

Drayage

Transportation management systems

Customer service

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary

The Global Operations Support is responsible for managing the end-to-end execution of international shipments, ensuring compliance with import and export regulations, coordinating with global partners, and delivering exceptional customer service. This role requires expertise in international transportation, customs processes, carrier management, and shipment visibility across all modes of transport.

Schedule

Monday through Friday - 7 am to 4 pm

Key Responsibilities

• Prepare and manage quotations for international air and ocean freight shipments.


• Coordinate shipments under various Incoterms, understanding the responsibilities of buyers and sellers throughout the transportation process.


• Arrange and monitor import and export shipments from origin through final delivery.


• Work closely with overseas agents, freight forwarders, steamship lines, airlines, drayage providers, terminals, and warehouses.


• Manage customs clearance activities and coordinate with customs brokers to ensure compliance with all regulatory requirements.


• Execute and monitor in-bond movements, IT (Immediate Transportation), T&E (Transportation and Exportation), and ITT shipments.


• Prepare, review, and validate shipping documentation, including commercial invoices, packing lists, bills of lading, arrival notices, and customs documents.


• Track and proactively communicate shipment status, exceptions, delays, and resolutions to customers and internal stakeholders.


• Coordinate container pickups, deliveries, and drayage services while ensuring timely movement of freight.


• Audit operational costs, close shipment files, and ensure accurate and timely customer billing.


• Maintain knowledge of international trade regulations, customs requirements, tariff classifications, and transportation best practices.


• Build and maintain strong relationships with customers, carriers, agents, and service providers.

Preferred Qualifications

• Experience in international freight forwarding, logistics, transportation, or supply chain operations.


• Strong understanding of import and export processes.


• Knowledge of Incoterms, customs brokerage, and international shipping documentation.


• Experience handling ocean freight, air freight, drayage, and customs-related processes.


• Familiarity with in-bond, IT, ITT, and T&E movements.


• Strong organizational skills and ability to manage multiple shipments simultaneously.


• Excellent communication and customer service skills.


• Proficiency in transportation management systems and Microsoft Office applications.


• Education: High school diploma or equivalent is required.

Company Benefits

• Medical


• Dental


• Vision


• 401k + Company Match


• Employee Assistance Program


• Paid Time Off


• Flexible Work Schedules (when possible)


• And more!

Pay Range

$37.00 - $39.00 per hour - plus incentive plan* The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Equal Opportunity Employer

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use the website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

About Maersk

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.