Office Associate

APM Terminals Gothenburg; Coppell (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk is seeking an Office Associate to provide outstanding customer service to callers, answer incoming calls, and troubleshoot issues. You will support pilot stations and cartage agents, track shipments, and respond to emails.

The role requires 2 years of customer service and logistics experience and a high school diploma or equivalent. Pay ranges from $17 to $19 per hour, with benefits including medical, dental, vision, 401k, PTO, and flexible schedules where possible.

Qualifications

• High School or equivalent required.
• 2 years customer service and logistics experience.
• Excellent verbal and written communicationskills.
• Proficiency with internet and online tools.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers.
• Track, trace, enter and update shipments.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention.
• Provide customers with quotes in a timely manner, as well as various routing options.
• Perform other duties as assigned.

Skills

Excellent oral & written communication

Technological aptitude

Multitasking

High energy

Education

High School or equivalent

Job description

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

Shift: 5:00pm-2:00am Friday-Monday

JOB SUMMARY:

The Office Associate is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.

Essential Functions:

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention
• Provide customers with quotes in a timely manner, as well as various routing options
• Perform other duties as assigned

SKILLS/COMPETENCIES:

• Excellent oral and written communication and problem-solving skills
• Technological aptitude using the internet and online tools
• High energy with the ability to multitask
• Excellent organizational skills with emphasis on detail

EDUCATION:

High School or equivalent required

EXPERIENCE:

2 years customer service and logistics experience

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

Pay Range: $17.00 - $19.00 an hour based on experience

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Diversity and Inclusion:

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

About Maersk

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.