Operations Support

Burnett Specialists; La Porte (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Burnett Specialists in Texas is seeking a Customer Service Support professional to assist customers and internal teams with order management, billing, and inquiries. You will answer phones, manage order status, process billing and credits, and coordinate with warehouse and vendors to ensure timely shipments.

The role requires strong communication and organizational skills, basic math and computer literacy (Word/Excel), and willingness to work nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent.
• At least 1 year of work experience.
• Strong customer service, communication, and organizational skills.
• Basic math and computer skills, including Microsoft Word and Excel.
• Willingness to work nights, weekends, and overtime.

Responsibilities

• Answer phones and assist customers with order status and inquiries.
• Process billing, quotes, credits, and order updates.
• Coordinate with warehouse, production, purchasing, and vendors to ensure timely shipments.
• Maintain customer and order management systems.
• Help reduce open orders and late-order backlogs.
• Provide general support to the Customer Service team.

Skills

Customer service

Communication

Organizational skills

Microsoft Word

Microsoft Excel

Reliable transportation

Education

High school diploma or equivalent

Tools

ARIBA

Coupa

GEP

Job description

Customer Service SupportWe are seeking a Customer Service Support professional to assist customers and internal teams with order management, billing, and customer inquiries.Responsibilities:Answer phones and assist customers with order status and inquiries.Process billing, quotes, credits, and order updates.Coordinate with warehouse, production, purchasing, and vendors to ensure timely shipments.Maintain customer and order management systems.Help reduce open orders and late-order backlogs.Provide general support to the Customer Service team.Requirements:High school diploma or equivalent.At least 1 year of work experience.Strong customer service, communication, and organizational skills.Basic math and computer skills, including Microsoft Word and Excel.Reliable transportation.Ability to work nights, weekends, and overtime as needed.Preferred: Customer service experience in industrial distribution and experience with ERP systems or ARIBA, Coupa, or GEP.HOUSE32