Customer Service Rep

Torrey Holistics; Columbus (OH); On-site; USD 34,000 - 46,000; Full time

Job summary

Torrey Holistics is seeking a dedicated customer service professional in Columbus, OH to manage complete account interactions, process orders, RFQs, and returns, and coordinate with internal teams to fulfill customer needs. You will provide timely responses to inquiries and help optimize delivery and services.

The role emphasizes product knowledge, accuracy, and relationship building with customers and suppliers in a fast-paced industrial distribution environment.

Qualifications

• Minimum 1 year in customer service or sales.
• Strong verbal and written communication in a professional manner.
• Ability to read blueprints or measurements is preferred.

Responsibilities

• Receive, process and coordinate orders, RFQs, returns and credits per policy.
• Respond promptly to inquiries via phone, email, or in person.
• Coordinate with sales, credit, inventory, warehousing and fabrication to meet customer needs.
• Minimize shipments and costs while meeting delivery requirements.
• Investigate order, shipping and billing errors and coordinate solutions.
• Cultivate and maintain relationships with customers and suppliers.
• Identify upsell opportunities and promote promotions at order entry.
• Complete training and demonstrate competence as defined by management.

Skills

Customer service

Sales experience

Verbal and written communication

Multitasking

Reading blueprints

Education

1 year customer service or sales experience

Tools

JDE

HydraList

Job description

Provides full-service account management regarding products and services, including pricing, availability, and shipping information. Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.- Receives, processes and coordinates orders, requests for quotation, returns, and credits in a manner consistent with company policies and standards.Works with sales, credit, inventory control, warehousing personnel, fabrication shop and other various departments to facilitate the needs of the customer.Minimizes the number of shipments while minimizing expenses incurred to meet the delivery requirements of the customer.Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments by taking ownership of the situation.Understands the technical aspects of products and services to a degree that effectively facilitates the order process.Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.Follows up with customers to ensure they are kept informed of the status of their request.Cultivates and maintain relationships with customers and suppliers with regard to service.Completes training curriculum while demonstrating an acceptable level of competence as defined by management.Performs other duties as assigned.QualificationsDemonstrated strong verbal and written communication in a professional manner.Minimum of 1 year in customer service or sales experience.Demonstrated strong computer skills (JDE and HydraList experience preferred).Basic computer skills. Microsoft Windows and Office products are a plus.1 year working in a multitask environment while under time constraints.Basic arithmetic skills. Works well with whole numbers, fractions, decimals and measurements.Ability to read blueprints and/or measurements is preferred.