Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske Truck Rental; Fort Wayne (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading logistics company is seeking an Operations Supervisor to provide leadership at a single location. The role involves supervising drivers, ensuring customer satisfaction, and managing daily operations. Ideal candidates will have strong leadership skills and a commitment to process improvements. This position requires flexibility and offers opportunities for growth within the organization.

Qualifications

• Strong leadership and interpersonal skills required.
• Experience in process improvement and change leadership.

Responsibilities

• Supervise logistics operations, including customer service and freight handling.
• Conduct team meetings and evaluate work methods for efficiency.

Skills

Leadership

Communication

Critical Thinking

Time Management

Education

High School Diploma

Bachelor's Degree

Tools

MS Office

Job description

Job Description: Operations Supervisor at Penske Logistics

Are you an energetic and team-oriented leader committed to customer satisfaction, excellence, and innovation?

Do you have a proven ability to supervise processes, activities, and tasks effectively?

Are you eager to succeed, grow, learn, and apply new skills?

Do you have a track record of motivating, engaging, coaching, and communicating with team members?

Are you capable of driving process improvements and leading change?

Penske Logistics is seeking a proven leader with relevant experience to join our team of transportation and logistics professionals. We are looking for a candidate to supervise drivers at one of our locations.

The Operations Supervisor provides leadership at a single location, guiding staff to meet customer requirements while achieving Penske's goals and objectives.

Position Summary:

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks including driver deliveries, loading/unloading trailers, and customer service, in alignment with company standards and cost objectives. Supervise processes directly, including workforce and equipment scheduling, and manage performance, including corrective actions and disciplinary measures. Participate in hiring and customer meetings as needed.

Shift:

Monday - Friday, 8:00 am - 5:00 pm. Leaders should arrive 30 minutes prior to shift start. Flexibility required for peak seasons, holidays, and business needs.

Salary:

The role is bonus eligible based on performance, with potential earnings up to 12% of base salary.

Major Responsibilities:

People:

• Ensure all supervisors and associates are trained, competent, and understand their impact on customer objectives.
• Communicate performance standards that are specific and measurable.
• Participate in hiring processes and monitor attendance and productivity.
• Motivate and recognize team accomplishments.

Operations:

• Supervise logistics operations, including customer service, freight handling, dispatch, and documentation.
• Conduct team meetings and evaluate work methods for efficiency.
• Assist in training new associates and provide operational coverage as needed.
• Maintain knowledge of site systems for compliance and issue resolution.
• Complete records and reports accurately and timely.

Finance:

• Ensure compliance with financial policies, including tracking MPG, damages, and returns.
• Manage work hours to minimize overtime and meet productivity targets.

Safety:

• Align daily activities with safety strategies.
• Provide safety training, feedback, and conduct observations.
• Ensure compliance with regulations and policies.

Growth / Customer Experience:

• Meet and exceed customer goals and objectives.
• Identify opportunities for continuous improvement.

Fleet/Assets:

• Plan work to optimize fleet use.
• Ensure safe operation and maintenance of equipment.
• Coordinate with vendors and leasing companies for maintenance schedules.

Job Qualifications:

• Strong leadership, interpersonal, and relationship-building skills.
• Ability to work independently with good time management.
• Excellent communication skills.
• Critical thinking and decision-making abilities.
• Experience in process improvement and change leadership.
• Proficient in MS Office applications.
• High School Diploma required; Bachelor's preferred.
• Regular attendance and willingness to travel as needed.

Physical Requirements:

• Ability to perform physical tasks, including lifting up to 25 lbs.
• Visual and auditory capabilities necessary for job functions.

Penske is an Equal Opportunity Employer. Benefits details available at Penske Benefits.

About Penske Logistics: We engineer transportation, warehousing, and freight management solutions worldwide. Visit us to learn more.