Operations Supervisor - TAS

Transdev North America, Inc.; Minneapolis (MN); On-site; USD 79,040 - 91,520; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Vacation allowance

Job summary

Transdev is hiring for a leadership role focused on safe, efficient on-the-ground operations and dispatch management. You will oversee hourly staff, coordinate field operations, and ensure adherence to safety standards while partnering with management, engineers and clients.

The position emphasizes strategic planning, performance metrics, and flexible shifts to meet client needs. Travel up to 20% and on-call readiness are required as part of daily responsibilities.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree preferred or 2+ years of operations experience leading teams.
• Degree in Engineering, Operations, or related field preferred.

Responsibilities

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle.
• Operate with safety as the primary goal.
• Be the deputy for technology by communicating courteously with management, engineers, and the public.
• Respond to system emergencies; investigate and complete accident reports, incidents, and customer complaints.
• Public/customer-facing management and leadership of hourly workforce.
• Field work and on-the-road operations with workforce; dispatch, respond, and troubleshoot.
• Strategic planning and forecasting to meet client demands.
• Remote workforce management, scheduling, and staffing to meet client requirements.
• Translate TAS and client deliverables, KPI and metrics to daily performance.
• Assist team members with payroll, interpersonal issues, and career development.
• Communicate announcements to the team and lead debriefs with safety messages.
• Support the Client’s operations leadership team in daily dispatch operations, including mission assignment, leading meetings, and stakeholder communication.
• Coordinate, monitor and supervise subordinates; inform management of operational/personnel problems and offer resolution ideas.
• Ensure compliance with global process standards and contribute to continuous improvement.
• Investigate service problems and unsafe locations; make recommendations or changes to resolve issues.
• Develop and schedule program work plans with the Client’s staff; oversee daily operations and determine priorities.
• Maintain a high degree of confidentiality.
• Apply policies, procedures and standards; take personal responsibility for safety.
• Other duties as required

Skills

Safety standards

Report generation

Reading operating rules

Communication skills

Organization & detail

Operational Excellence tools

Driver communication

Performance metrics

Cross-manager collaboration

Flexibility in shifts

Self-starter

Punctuality & reliability

On-call readiness

Travel up to 20%

Education

High School Diploma or GED

Bachelor’s Degree or 2+ years ops experience

Engineering/Operations degree preferred

Job description

Overview

Our team is committed to safety, professionalism, and diversity, equity and inclusion (DEI). We champion company standards of conduct and an inclusive culture. Transdev provides services for the client’s autonomous driving testing and development efforts.

You will be on the ground floor of new technology that will shape the way people travel and help implement and drive change for your community and the world. Autonomous vehicle operators and supervisors play an important role in enabling the client to develop and commercialize its autonomous driving technology, services, and passenger experiences.

Transdev shares the client’s commitment to safety and maintains a culture where safety is the top priority.

Benefits

• Competitive compensation package of minimum $79,040 – maximum $91,520
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Benefits vary by location.

Key Responsibilities

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle
• Operate with safety as the primary goal
• Be the deputy for technology by communicating courteously with management, engineers, and the public
• Respond to system emergencies; investigate and complete accident reports, incidents, and customer complaints
• Public/customer-facing management and leadership of hourly workforce
• Field work and on-the-road operations with workforce; dispatch, respond, and troubleshoot
• Strategic planning and forecasting to meet client demands
• Remote workforce management, scheduling, and staffing to meet client requirements
• Translate TAS and client deliverables, KPI and metrics to daily performance
• Assist team members with payroll, interpersonal issues, and career development
• Communicate announcements to the team and lead debriefs with safety messages
• Support the Client’s operations leadership team in daily dispatch operations, including mission assignment, leading meetings, and stakeholder communication
• Coordinate, monitor and supervise subordinates; inform management of operational/personnel problems and offer resolution ideas
• Ensure compliance with global process standards and contribute to continuous improvement
• Investigate service problems and unsafe locations; make recommendations or changes to resolve issues
• Develop and schedule program work plans with the Client’s staff; oversee daily operations and determine priorities
• Maintain a high degree of confidentiality
• Apply policies, procedures and standards; take personal responsibility for safety
• Other duties as required

Required Education and Experience

• High School Diploma or GED
• Bachelor’s Degree from an accredited university preferred or 2+ years of operations experience leading teams
• Degree in Engineering, Operations, or related field preferred

Required Knowledge, Skills and Abilities (KSAs)

• Proficiency with touchscreen smartphones (Android preferred but not required)
• Ability to generate reports and schedules on a computer
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Strong organization and attention to detail
• Willingness to use Operational Excellence tools and techniques
• Ability to communicate effectively to a large group of drivers
• Ensure compliance with global process standards and contribute to continuous improvement
• Experience with performance metrics and process improvement
• Ability to work for different managers
• Proven track record of meeting or exceeding department performance goals
• Strong problem-solving and analytical skills
• Flexible shifts including early mornings, evenings, and weekends as needed
• Self-starter with good judgment in fast-paced environments
• Punctual, reliable, and a team player
• Travel up to 20%
• Available to be on call and responsive for 24/7 operations

Physical Requirements

• Regularly required to stand, walk, use hands to manipulate, reach with hands or arms, and communicate
• Must be able to work outdoors in inclement weather
• Occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl; and smell
• Occasionally lift up to 45 pounds
• May work in extreme heat or cold and in damp environments with moderate noise
• Standing and walking for extended periods; may work in an office or cubicle

Pre-Employment Requirements

• Must be 21 years old
• Pre-employment drug screen and background check; safety-sensitive positions may require a physical
• Drug-free workplace and random drug screening program
• Background checks as permitted by state law; qualified applicants with criminal histories are considered where allowed
• Applicants must maintain an acceptable driving record as required by local law
• US-based applicants must be eligible to work in the US without restrictions

EEO and Accommodations

Transdev is an Equal Employment Opportunity (EEO) employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. If reasonable accommodation is needed for the application or interview process, please contact [e-mail].

Drug-free workplace: applicants must be eligible to work in the United States without sponsorship now or in the future and must pass a pre-employment drug screen.

About Transdev

Transdev is a global mobility operator and integrator with operations in multiple countries. Information about the company and its locations is available at the official Transdev site.