Operations Supervisor - TAS

Transdev North America, Inc.; Los Angeles (CA); On-site; USD 87,360 - 99,840; Full time

Benefits offered by this job

Competitive compensation package

401(k) retirement plan

Medical, dental, and vision insurance

Vacation and sick days

Job summary

Transdev is seeking an Operations Supervisor in Los Angeles, California. This role involves overseeing operations, managing a team of operators, and ensuring compliance with safety standards. Ideal candidates should have a strong background in operations management and excellent communication skills.

The position offers competitive compensation ranging from $87,360 to $99,840, along with standard benefits like 401(k), medical, and vacation days. Join a company that champions diversity and inclusion.

Qualifications

• Must be 21 years old.
• Experience in leading teams preferred.
• Ability to work for different managers.

Responsibilities

• Maintain safety standards at all times.
• Manage a team of operators and fieldwork.
• Assist with payroll and career development.

Skills

Proficiency with using a touchscreen smartphone

Good written and oral communication skills

Ability to organize and perform work efficiently

Problem-solving skills

Experience with performance metrics

Education

High School Diploma or GED

Bachelor’s Degree in Engineering or Operations (preferred)

Tools

Computer skills for reports and schedules

Job description

Overview

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts. The Operations Supervisor is responsible for managing and overseeing the operations of the business unit; while acting as the Transdev liaison between the Client's program managers and Transdev employees. They manage a team of operators and ensure efficient delivery of the missions requested by our Client.

Key Responsibilities

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle.
• Operate with safety as the primary goal.
• Be the deputy for technology by communicating courteously always with management, engineers, and the public.
• Respond to system emergencies; investigate and complete accident reports, incidents, and customer complaints.
• Public/Customer facing management and leadership of hourly workforce.
• Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot.
• Strategic planning and forecasting to meet client demands.
• Remote workforce management, scheduling, and staffing to meet client requirements.
• Results driven and capable of translating TAS and client deliverables, KPIs and metrics to daily performance.
• Assist team members with payroll, interpersonal issues, and career development.
• Communicate announcements to the team and lead debriefs with safety messages at the forefront.
• Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders.
• Coordinate, monitor and supervise the activities of subordinates; inform other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution.
• Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives.
• Respond to service problems and investigate and respond to unsafe location/situation reports; make recommendations and/or changes to resolve the unsafe situation.
• Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinate activities of program; determine priorities.
• Maintain a high degree of confidentiality of all information.
• Apply policies, procedures, and standards throughout including taking personal responsibility for the safety of self and others during testing.

Required Education and Experience

• High School Diploma or GED.
• Bachelor’s Degree from an accredited university preferred or 2 or more years of Operations experience in leading teams.
• Degree in Engineering, Operations, or related field – preferred.

Required Knowledge, Skills and Abilities (KSAs)

• Proficiency with using a touchscreen smartphone (Android preferred but not required).
• Ability to use a computer to generate reports and schedules.
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes.
• Good written and oral communication skills.
• Ability to organize and perform work efficiently; strong attention to detail.
• An awareness and willingness to use Operational Excellence tools and techniques.
• Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers.
• Experience with performance metrics and process improvement.
• Ability to work for different managers.
• Proven track record of meeting or exceeding department performance goals.
• Demonstrated problem‑solving skills and analytical skills.
• Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed.
• Must be eager, self‑starter, and demonstrate good judgment in fast‑paced, high‑stress environments.
• Punctual, reliable, and team player.
• Travel up to 20% of the time.
• Available to be on call and responsive for 24/7 operations.

Physical Requirements

• Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear.
• Must be able to withstand working outdoors in inclement weather.
• Frequently required to sit.
• Occasionally required to climb or balance; stoop; kneel; crouch; or crawl.
• Occasionally required to lift up to 45 pounds.
• May work in extreme heat and cold, and in damp environment with moderate noise.
• Remaining work is accomplished standing and walking for up to 10 hours during shifts; may be conducted in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.

Pre‑Employment Requirements

• Must be 21 years old.
• All Transdev employees must satisfactorily complete a pre‑employment drug screen and background check. Safety‑Sensitive Positions will also be subject to a physical screening.
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
• Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.
• Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required.
• If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time as required by the USCIS.

Equal Employment Opportunity (EEO) Statement

Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Competitive compensation package of minimum $87,360 – maximum $99,840.
• Vacation: minimum of two (2) weeks.
• Sick days: 5 days.
• Holidays: 6 days.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‐term disability, and voluntary long‐term disability.
• Benefits vary by location.