Operations Supervisor - TAS

Transdev; Portland (OR); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading transportation services company in Portland is looking for a qualified Operations Supervisor. The role involves maintaining safety standards, responding to emergencies, and leading a team in a dynamic work environment. Ideal candidates will have a high school diploma, strong communication skills, and experience with performance metrics. This position requires flexibility in shifts and a commitment to operational excellence, supporting the company's innovative approach to autonomous vehicle operations.

Qualifications

• Ability to read, understand, and interpret system operating rules.
• Must be able to work flexible shifts.
• Eager, self-starter, and good judgment in high-stress environments.

Responsibilities

• Maintain high standard of safety in operations.
• Respond to system emergencies and customer complaints.
• Lead debriefs with safety messages at the forefront.

Skills

Proficiency with using a touchscreen smartphone

Good written and oral communication skills

Experience with performance metrics

Demonstrated problem solving skills

Ability to organize and perform work efficiently

Education

High School Diploma or GED

Bachelor’s Degree in Engineering or Operations preferred

Job description

Overview

Our employees at Transdev have the unique opportunity to operate in significant Autonomous Vehicle provider facilities, where they are at the forefront of innovation in autonomous vehicle technology. Collaborating closely with industry leaders, our team benefits from a dynamic, cutting‑edge work environment. This partnership allows us to leverage the latest advancements in technology and contribute to the future of transportation. If you are passionate about transforming mobility and thriving in a collaborative setting, join us and be part of this exciting journey!

Key Responsibilities

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle
• Operate with safety as the primary goal
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Respond to system emergencies; investigate and complete accident reports, incidents, and customer complaints
• Public/Customer facing management and leadership of hourly workforce
• Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot
• Strategic planning and forecasting to meet client demands
• Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance
• Assist team members with payroll, interpersonal issues, and career development
• Communicate announcements to the team and lead debriefs with safety messages at the forefront
• Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Coordinate, monitor and supervise the activities of subordinates; inform other management personnel regarding operational/personnel problems and offer ideas toward resolution
• Ensure compliance throughout the division to global process standards and work on continuous improvement initiatives
• Respond to service problems and investigate unsafe location/situation reports, making recommendations and/or changes to resolve the unsafe situation
• Develop and schedule program work plan, oversee daily operations, and coordinate activities of program, determining priorities
• Maintain high degree of confidentiality of all information
• Apply policies, procedures, and standards throughout, taking personal responsibility for safety during testing
• All other duties as required
• Available to be on call and responsive for 24/7 operations

Required Education and Experience

• High School Diploma or GED
• Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams
• Degree in Engineering, Operations, or related field – preferred

Required Knowledge, Skills, and Abilities (KSAs)

• Proficiency with using a touchscreen smartphone (Android preferred)
• Ability to use a computer to generate reports and schedules
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong attention to detail
• Awareness and willingness to use Operational Excellence tools and techniques
• Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers
• Experience with performance metrics and process improvement
• Ability to work for different managers
• Proven track record of meeting or exceeding department performance goals
• Demonstrated problem solving skills and analytical skills
• Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed
• Must be eager, self‑starter, and demonstrate good judgment in fast‑paced, high‑stress environments
• Punctual, reliable, and team player
• Travel up to 20% of the time
• Available to be on call and responsive for 24/7 operations

Pre-Employment Requirements

• Must be 21 years old
• Must satisfactorily complete a pre-employment drug screen and background check; safety‑sensitive positions subject to physical screening
• Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where required
• Eligible to work in the United States without restrictions for any employer at any time

Physical Requirements

• Regularly required to stand, walk, use hands to manipulate, handle or feel, reach with hands or arms, talk and hear
• Must be able to withstand working outdoors in inclement weather
• Frequently required to sit
• Occasionally required to climb or balance; stoop; kneel; crouch; or crawl
• Occasionally required to lift up to 45 pounds
• May work in extreme heat and cold, and in damp environment with moderate noise
• Remaining work is accomplished standing and walking for up to 10 hours during shifts; may be conducted in an office or cubicle space with computer use

Equal Employment Opportunity Statement

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.

Drug‑Free Workplace

Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future and must successfully pass a pre‑employment drug screen.