Operations Supervisor-SoHo

Burberry; New York (NY); On-site; USD 44,000 - 47,000; Full time

Job summary

Burberry is seeking a detail-oriented Store Operations assistant in New York to support back-of-house operations and inventory control. You will handle stock receipts, assist sales with timely stock retrieval, and maintain a neat, compliant stockroom.

The role includes quality control, coordinating alterations/repairs, and supporting events and merchandising efforts to enhance the client experience.

Qualifications

• Strong organisational skills and meticulous attention to detail.
• Excellent written and verbal communication.
• Intermediate computer skills in core Microsoft software.
• Experience with SAP desirable.
• Ability to work well in a team.
• Experience in a busy retail environment.

Responsibilities

• Responsible for all aspects of inventory control including receiving and handling stock orders from hub or warehouse and ensuring accuracy of products received.
• Support sales team with retrieving stock in a timely manner including Omnichannel and stock pullback.
• Keep back of house tidy and compliant with Retail Operations and Standards.
• Quality control on all products and report any issues to store lead.
• Support aftersales process (alterations, repairs, personalisation) to elevate client experience.
• Ensure stockroom equipment is working and raise concerns through appropriate channels.
• Handle ad hoc administration including calls, liaising with customer service, stationery and supermarket orders.
• Assist with events, visual merchandising, stock taking and related duties.

Skills

Organisational skills

Communication skills

MS Office proficiency

Teamwork

Customer service mindset

Adaptability

Tools

SAP

Job description

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At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supporting the store back of house operations.

RESPONSIBILITIES

• Responsible for all aspect of inventory control including, receiving and handling stock orders receiving from hub or warehouse and insuring accuracy of products received and reporting any discrepancy
• Supporting the sales team with retrieving stock in a timely manner including Omnichannel and stock pullback.
• Keeping back of house in a tidy manner compliant with Retail Operations and Standards.
• Quality control on all products at all times and reporting any issues to store lead
• Support aftersales process (alterations, repairs, personalisation) to elevate the client experience.
• Insure all stockroom equipment is working and fully operational, raising any concerns through Ask services immediately
• Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks
• Adhoc requests by store management to support with events, visual merchandising, stock taking and other such duties

PERSONAL PROFILE

• Excellent organisational skills and meticulous attention to detail
• Excellent communication skills both verbal and in writing
• Intermediate computer skills in core Microsoft software
• Previous experience with SAP desirable
• Ability to work well in a team
• Ability to work in a busy team environment

MEASURES OF SUCCESS

Efficiency of store administration

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Expected base salary for the role will generally be between $32.00 and $33.75 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Job Segment: Operations Manager, Retail Sales, QC, Merchandising, Manager, Operations, Retail, Quality, Management

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