Operations Associate | Desert Hills Premium Outlets

Burberry; California (MO); On-site; USD 26,174 - 26,863; Full time

Job summary

Burberry is seeking an Operations Associate at Desert Hills Premium Outlets in Cabazon, California. The successful candidate will manage inventory control and support the sales team to maintain a seamless back-of-house operation. We're looking for someone with excellent communication and organizational skills.

This role requires ability to work in a dynamic team environment, and familiarity with SAP is desirable. Expected hourly salary is between $19.00 and $19.50.

Qualifications

• Excellent organisational skills and meticulous attention to detail.
• Excellent communication skills both verbal and in writing.
• Ability to work well in a team and in a busy environment.

Responsibilities

• Handle inventory control and report discrepancies.
• Support sales team by retrieving stock timely.
• Maintain a tidy and compliant back-of-house environment.
• Conduct quality control on all products.
• Support with aftersales processes to enhance client experience.

Skills

Organizational skills

Communication skills

Teamwork

Attention to detail

Computer skills (Microsoft)

Tools

SAP

Job description

Operations Associate | Desert Hills Premium Outlets

Department: RETAIL OFFLINE

Location: Cabazon, California (US-CA), US

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supporting the store back-of-house operations.

RESPONSIBILITIES

• Responsible for all aspects of inventory control including receiving and handling stock orders from the hub or warehouse and ensuring accuracy of products received and reporting any discrepancy.
• Supporting the sales team with retrieving stock in a timely manner including Omnichannel and stock pullback.
• Keeping back-of-house tidy and compliant with Retail Operations and Standards.
• Quality control on all products at all times and reporting any issues to store lead.
• Support aftersales processes (alterations, repairs, personalization) to elevate the client experience.
• Ensure all stockroom equipment is working and fully operational, raising any concerns through Ask services immediately.
• Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks.
• Adhoc requests by store management to support with events, visual merchandising, stock taking and other duties.

PERSONAL PROFILE

• Excellent organisational skills and meticulous attention to detail.
• Excellent communication skills both verbal and in writing.
• Intermediate computer skills in core Microsoft software.
• Previous experience with SAP desirable.
• Ability to work well in a team.
• Ability to work in a busy team environment.

MEASURES OF SUCCESS

Efficiency of store administration.

EEO STATEMENT

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Expected base salary for the role will generally be between $19.00 and $19.50 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long‑term incentive packages, and Company‑sponsored benefit programs.

This position is at‑will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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