Burberry Part-Time Operations Associate

BoF Careers; Central Valley (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Burberry in the United States is seeking a Back of House Coordinator to support store operations and maintain accurate stock control. You will handle receiving, inventory, and stock pulls to assist sales teams across channels.

In this role you will ensure tidiness, quality checks, and support aftersales processes such as alterations and personalization, contributing to a seamless client experience. Strong organizational and communication skills are essential.

Qualifications

• Experience with inventory control in a retail environment.
• Excellent organizational and communication skills.
• SAP experience desirable.

Responsibilities

• Manage all aspects of inventory control, including receiving stock from hub or warehouse and ensuring accuracy; report discrepancies.
• Support the sales team with stock retrieval for omnichannel and stock pullback.
• Maintain a tidy back of house aligned with Retail Operations standards.
• Perform quality control on products and report issues to store leadership.
• Support aftersales processes (alterations, repairs, personalization) to enhance client experience.
• Ensure stockroom equipment is operational and raise issues through the appropriate channel.
• Handle ad hoc admin tasks including calls, customer service liaison, orders, and event support.

Skills

Inventory management

SAP

Microsoft Office

Teamwork

Communication skills

Tools

SAP

Microsoft Office

Job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Job Purpose

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supporting the store back of house operations.

Responsibilities

• Responsible for all aspect of inventory control including, receiving and handling stock orders receiving from hub or warehouse and insuring accuracy of products received and reporting any discrepancy
• Supporting the sales team with retrieving stock in a timely manner including Omnichannel and stock pullback.
• Keeping back of house in a tidy manner compliant with Retail Operations and Standards.
• Quality control on all products at all times and reporting any issues to store lead
• Support aftersales process (alterations, repairs, personalisation) to elevate the client experience.
• Insure all stockroom equipment is working and fully operational, raising any concerns through Ask services immediately
• Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks
• Adhoc requests by store management to support with events, visual merchandising, stock taking and other such duties

PERSONAL PROFILE

• Excellent organisational skills and meticulous attention to detail
• Excellent communication skills both verbal and in writing
• Intermediate computer skills in core Microsoft software
• Previous experience with SAP desirable
• Ability to work well in a team
• Ability to work in a busy team environment

MEASURES OF SUCCESS

Efficiency of store administration

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

• Expected base salary for the role will generally be between $19.00 and $20.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.