OPERATIONS SUPERVISOR

NYC Department of Social Services; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

NYC Department of Social Services seeks a Principal Administrative Associate within the Family Independence Administration. The role oversees large-scale projects, staffing plans, and workflow improvements across centers, under the Assistant Manager and OCP.

The position emphasizes supervisory leadership, policy interpretation, and timely delivery of complex administrative tasks, with eligibility for City of New York benefits and a focus on equal opportunity hiring.

Qualifications

• Bachelor’s degree with 3 years of satisfactory full-time progressively responsible clerical/administrative experience, incl. supervisory
• Associate degree with 4 years of satisfactory full-time clerical/administrative experience, incl. supervisory
• High school diploma with 5 years of satisfactory full-time clerical/administrative experience, incl. supervisory
• Education/Experience equivalent with mandatory supervisory experience; credits per policy

Responsibilities

• Supervise large-scale projects adhering to revised implementation plans arising from changes in law and directives.
• Assess staffing requirements necessary to complete the implementation plan on schedule and assist in hiring office staff.
• Maintain continuous communication among the Group Supervisors.
• Establish and maintain a qualitative standard of work performance for all staff; organize work and assign staff to meet deadlines.
• Recommend system enhancements to management to improve workflow and activities within projects.
• Rate and evaluate job performance of subordinates and manage attendance to ensure adherence to time and leave regulations.

Skills

Supervisory experience

Project management

Staffing planning

Communication skills

Performance evaluation

Policy interpretation

Education

Bachelor's degree + 3 years admin exp

Associate degree + 4 years admin exp

High school diploma + 5 years admin exp

Education/experience equivalent with supervisory

Job description

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs and services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans and support, domestic violence assistance, child support enforcement, etc.

Under the general direction and supervision of the Assistant Manager, the Operation Supervisor oversees large-scale projects, impacting workflow and case management within the agency's centers. The Office of Central Processing (OCP) is a collaborative effort among the Human Resources Administration, other New York City, State and Federal agencies, and private sector businesses such as utility companies that supply services to temporary assistance participants.

Responsibilities

• Supervise large-scale projects adhering to revised implementation plans arising from changes in law and administrative directives.
• Assess staffing requirements necessary to complete the implementation plan on schedule and assist in hiring office staff. Direct Group Supervisors in duties required by the project plan.
• Maintain continuous communication among the Group Supervisors.
• Establish and maintain a qualitative standard of work performance for all staff, by reviewing and determining caseload and case accuracy. Organize work, assign and retain staff to meet tight deadlines.
• Recommend system enhancements to management to improve workflow and activities within projects.
• Rate and evaluate job performance of subordinates, hold conferences regarding disciplinary issues, and maintain control over subordinates' attendance to ensure adherence to time and leave regulations.

Minimum Qualifications

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience, including one year of the administrative supervisory experience described above; or
• A four‑year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience, including one year of the administrative supervisory experience as described above;
• Education and/or experience equivalent to any of the items above. However, all candidates must possess the one year of administrative or supervisory experience above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience) at a rate of 30 semester credits from an accredited college for six months of experience, up to a maximum of 3 ½ years.

Principal Administrative Associate – 10124

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.