Operations Supervisor (Shipping and Receiving)

Msisurfaces; Suffolk (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Annual bonuses or commission

Medical, Dental, Vision Insurance

401(k) with company matching

Job summary

MSI is seeking an Operations Supervisor to manage daily warehouse operations for the Non-Slab division. You will lead and assign work to ensure accurate pick-pack orders, put-aways, replenishments, and outbound shipments.

The role requires 3 years of supervisory experience, proficiency with WMS and tablets, and strong communication skills. The position follows a 5-day schedule with some Saturday hours and offers a comprehensive benefits package.

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred.
• Three (3) years of supervisory experience.
• Experience operating sit-down and stand-up forklifts is a plus.
• Proficient in using tablets (iPad), WMS, and internal portals.
• Intermediate Microsoft Excel skills.
• Strong leadership skills with the ability to coach, mentor, analyze data, and develop effective solutions.
• Excellent oral and written communication skills in English at all organizational levels.
• Provide excellent customer service to internal and external customers.
• Good organizational skills across all operational areas.

Responsibilities

• Ensure proper staffing of all shift functions to handle varied work volume for 15–30 employees.
• Maintain and manage facility quality processes and operating standards.
• Ensure on-time shipping performance by collaborating with direct reports to meet receipt and shipment quality and accuracy standards.
• Supervise realignment activities to optimize staffing levels.
• Manage operational efficiency and support continuous improvement initiatives.
• Provide direct supervision to shift leads and frontline associates; hold them accountable for team performance.
• Deliver leadership, training, troubleshooting, issue mitigation, and guidance to team members.
• Promote leadership development and professional growth within the team.
• Oversee facility and equipment maintenance, upkeep, and supplies.
• Maintain a safe work environment and ensure safety compliance.
• Communicate critical information effectively to internal and external customers.
• Conduct regular warehouse audits to ensure compliance with procedures.
• Perform additional duties as required or requested.

Skills

Leadership

Coaching & Mentoring

Data analysis

English communication

Customer service

Safety compliance

Education

High School Diploma

Bachelor’s degree preferred

Tools

WMS

Excel

Tablets (iPad)

Internal portals

Job description

Summary: The Operations Supervisor manages daily warehouse operations for the Non-Slab division, leading and assigning work to ensure accurate and timely pick-pack orders, material put aways, daytime replenishments, and outbound shipments.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Ensure proper staffing of all shift functions to handle varied work volume for 15–30 employees.
• Maintain and manage facility quality processes and operating standards
• Ensure on-time shipping performance by collaborating with direct reports to meet receipt and shipment quality and accuracy standards
• Supervise realignment activities to optimize staffing levels
• Manage operational efficiency and support continuous improvement initiatives
• Provide direct supervision to shift leads and frontline associates; hold them accountable for team performance
• Deliver leadership, training, troubleshooting, issue mitigation, and guidance to team members
• Promote leadership development and professional growth within the team
• Oversee facility and equipment maintenance, upkeep, and supplies
• Maintain a safe work environment and ensure safety compliance
• Communicate critical information effectively to internal and external customers
• Conduct regular warehouse audits to ensure compliance with procedures
• Perform additional duties as required or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

• High School Diploma required
• Bachelor’s degree preferred
• Three (3) years of supervisory experience
• Experience operating sit-down and stand-up forklifts is a plus
• Proficient in using tablets (iPad), WMS, and internal portals
• Intermediate Microsoft Excel skills
• Strong leadership skills with the ability to coach, mentor, analyze data, and develop effective solutions
• Excellent oral and written communication skills in English at all organizational levels
• Provide excellent customer service to internal and external customers
• Good organizational skills across all operational areas.

Work Hours:

Monday to Friday from 07:00 AM to 05:30 PM, 2 Saturday(s) a month from 07:00 AM to 12:30 PM

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 50 pounds and occasionally up to 70 pounds. Specific vision abilities required by this job include close vision.

Benefits:

MSI offers a comprehensive benefits package designed to support and reward our employees. Benefits may include referral, holiday, and annual bonuses or commission opportunities; annual merit-based increases; Paid Time Off; Medical, Dental, and Vision Insurance; company-paid Short Term and Long Term disability; company-paid Life Insurance; Tuition Reimbursement; 401(k) plans with company matching contributions; charitable donation matching programs; and free company-sponsored tutoring.

About MSI:

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.