Operations Supervisor - N Houston TX

Loomis US; San Antonio (TX); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Vacation and Sick Time

Health & Dental Insurance

Vision Insurance

401(k) Plan

Basic Life Insurance

Voluntary Life Insurance

Flexible Spending and Health Savings

Dependent Care Account

Industry leading Training and Develop-

Job summary

Loomis US in San Antonio, TX seeks an Operations Supervisor to lead daily armored route operations, vault activities, and ATM service delivery. You will partner with management to foster a professional, safe, efficient culture, and oversee scheduling, dispatch, and security compliance.

The role demands strong leadership, experience in transportation/logistics, and a commitment to service excellence within a cash-handling environment. Salary commensurate with experience and responsibilities.

Qualifications

• A valid firearms permit.
• Strong leadership and supervisory presence demonstrated by professional experience.
• Excellent verbal and written communication; ability to teach, coach and present to groups.
• Experience in transportation and warehousing, transportation logistics, or related field.
• Experience in banking or retail cash and ATM operations preferred.
• Excellent computer skills and working knowledge of Microsoft Office programs.
• Desire to succeed, grow your career, and work for an industry-leading branch.

Responsibilities

• Complete and maintain scheduling/routing on a daily basis.
• Oversee armored and ATM route operations, dispatch, maintenance, vault and terminal operations.
• Maintain effectiveness and efficiency of route, terminal and vault operations.
• Ensure employee, vehicle and facility safety through training and enforcement of policies.
• Ensure terminal security through training, monitoring and enforcement of procedures.
• Investigate accidents and process required paperwork.
• Develop and maintain customer service capabilities among operations staff.
• Resolve customer inquiries or complaints and address logistical issues.
• Coordinate with sales, other divisions, branches and vendors on viable operational solutions for new customers.
• Control overtime hours and manage vacation schedules.
• Communicate with all employees to resolve issues and complaints.
• Perform additional duties assigned by Managers.
• Provide leadership dedicated to professionalism and continuous improvement.
• Recruit, interview, train and supervise operations personnel.
• Oversee maintenance of vehicles, forklifts and equipment.
• Emergency response to injuries, security incidents, and vehicle incidents.
• Maintain route and vault data, both on paper and electronically.
• All other duties as assigned by the Operations Manager/Branch Manager.

Skills

Firearms permit

Leadership

Communication

Transportation logistics

Office software

Career growth

Job description

Job Description

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

Job Description

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

The Operations Supervisor will be responsible for implementing and administering Loomis policies and procedures as well as monitoring and controlling daily operations and assisting with long‑term operation of armored car routes and the cash vault. The Operations Supervisor will work alongside Management to develop, maintain, and supervise a professional employee‑centered culture, a safe and secure operation, a high level of service delivery, and cost effective and productive operations. This includes operational responsibility for all route operations (armored and ATM), vault and facility security operations as directed by the Operations Manager/Branch Manager.

Salary commensurate upon skill set, experience and competency in similar role(s).

Typical Duties / Responsibilities

• Complete and maintaining scheduling/routing on daily basis


• Oversight and coordination of armored and ATM route, dispatch, first‑line ATM maintenance, vault and terminal operations.


• Maintaining effectiveness and efficiency of route, terminal and vault operations.


• Safety of employees, vehicles, and facilities through training, monitoring and enforcement of policies and procedures


• Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures including terminal opening and closing.


• Investigating accidents and processing required paperwork


• Developing and maintaining customer service capabilities among all operations staff.


• Responding to customer inquires and or complaints and solving logistical issues.


• Coordinating with sales, other Division branches and departments, Division and corporate staff, other carriers, and vendors in creating and implementing viable operational solutions to new customers.


• Controlling overtime hours. Monitoring employee vacation schedules. Maintaining effectiveness and efficiency of operational functions.


• Communication with all employees to Immediately resolve any outstanding issues and/or complaints.


• Completion of any and all additional responsibilities that are assigned by the Operations Manager and/or other Management Team Members on an “as needed” basis.


• Provide leadership that is dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives.


• Recruiting, interviewing, testing, selecting, training and supervising of operations personnel.


• Oversight and coordination of maintenance of vehicles, forklifts and other equipment.


• Emergency response to include response to employee injuries, facility security incidents, vehicle incidents and security investigations.


• Manipulation and maintenance of route and vault data to include manual paperwork and electronic data.

All other duties as assigned by the Operations Manager/Branch Manager.

Skills And Qualifications

• A valid firearms permit.


• A strong, positive, leadership and supervisory presence proven through professional experience is required.


• Excellent verbal and written communication skills and the ability to teach, coach, and present to small and large groups is required.


• Experience in transportation and warehousing, transportation logistics, or a related field required.


• Experience in banking or retail cash, and ATM operations preferred.


• Excellent computer skills and a working knowledge of Microsoft Office programs required.


• Strong desire to succeed, advance, grow your career, and work for an industry and company‑leading branch is required.

Benefits:

Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays


• Health & Dental Insurance


• Vision Insurance


• 401(k) Plan


• Basic Life Insurance Plan


• Voluntary Life Insurance Plan
  
• Flexible Spending and Health Savings Account


• Dependent Care Account


• Industry leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Job Details

Job Family

Exempt

Job Function

Operations

Pay Type

Salary

Hiring Min Rate

64000 USD

Hiring Max Rate

78000 USD