Operations Supervisor – Logistics & Process Leader

Penske Logistics LLC

Hopewell Junction (NY)

On-site

USD 62,000 - 75,000

Full time

8 days ago

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Job summary

Penske Logistics LLC in Hopewell Junction, NY, is seeking an Operations Supervisor to lead hourly staff and ensure customer requirements are met while aligning with Penske goals. You will supervise daily tasks including loading/unloading, cross-docking, and customer service operations, with responsibility for staffing, scheduling, coaching, and safety.

The role offers bonus eligibility based on individual and location performance, Monday–Friday shift 10:00 am–6:00 pm, and opportunities to

Qualifications

High School Diploma or equivalent required.
Bachelor's Degree preferred.
Strong written/oral communication skills and the ability to actively listen are required.
Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.
Must demonstrate ownership & responsibility to run the operation with a sense of urgency.
Must have ability to connect and build rapport/relationships with associates and external customers at all levels.
Must have ability to work efficiently with time management and organizational skills.
Ability to manage through a problem and think and make decisions independently.
Ability to drive process improvement and lead change.
Experience with inventory management system preferred.
Regular, predictable, full attendance is an essential function of the job.

Responsibilities

Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
Establish and sustain that performance standards are communicated that are specific and measurable
Interview hourly associates and provide recommendations for hire
Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
Motivate and engage associates by focusing on team accomplishments and recognition
Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
Conduct team meetings
Evaluate and recommend changes in preferred work methods to increase productivity of warehouse operations. Assist in new associate training
Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
Complete all necessary records and reports in a timely and accurate fashion
Ensure compliance with financial policies and procedures such as, inventory accuracy and control, returns, damages, etc.
Understand the relationship between decision-making and profitability
Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
Ensure day-to-day management and associate activities are in alignment with the location safety strategy
Provide associates with communication, training, feedback, and direction to ensure safe performance
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Conduct safety observations
Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
Ensure the customer knows that we are committed to helping them meet their objectives
Determine areas that could benefit from Continuous Improvement efforts
Properly plan work assignments to ensure effective use of warehouse equipment
Work with hourly associates to ensure they understand safe and efficient operation of equipment
Work with vendors to ensure equipment is maintained
Other projects and tasks as assigned by the manager