Operations Supervisor: Lean Processes & Scheduling

Renewal by Andersen; Jessup (MD); On-site; USD 77,000 - 115,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs/HSA/HRA

Life Insurance

Paid Time Off

Paid Maternity Leave

Career Growth Planning & Nationwide Op

Job summary

Andersen Corporation in Jessup, MD is seeking an operations supervisor to organize and coordinate workflows across service and install functions. You will supervise scheduling, data entry, and document control while driving lean improvements and SOPs across a 15–20 person team.

The role emphasizes cross-functional communication between sales, operations and install teams, with a focus on AR reduction and customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience.
• Demonstrated ability to work with minimal supervision.
• Proven ability to remain calm during stressful situations.
• Excellent organizational skills in structuring work assignments, creating standard work procedures and planning projects.
• Demonstrated leadership skills in directing, managing and motivating employees.
• Excellent communication skills: listening, written and verbal.
• Excellent analytical skills for problem solving, interpreting data, and defining resolution.
• Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction.

Responsibilities

• Supervise the schedule of service and install appointments maximizing efficiency of teams and delivering high level of customer service throughout the process.
• Manage data input into designated computer systems to assure accuracy and maximize first time through throughout the process.
• Coordinate and oversee job folders and other documents related to the operational functions.
• Responsible for AR with a focus on maintaining lowest level possible at all times.
• Ensure open communication between sales, operations, and install teams on a daily basis to assure HOS is exceeded.
• Lead and develop lean, efficient and standardized methods within functions. With a consistent emphasis on continuous improvement.
• Develop and maintain standard operating procedures for all functions they are responsible for.
• Provide training and direct daily work of direct report(s). Other duties as assigned by supervisor.

Skills

Customer service

Leadership

Communication

Organizational skills

Analytical skills

Problem solving

Calm under pressure

Team coordination

Education

Bachelor's degree

Job description

Andersen Corporation in Jessup, MD is seeking an operations supervisor to organize and coordinate workflows across service and install functions. You will supervise scheduling, data entry, and document control while driving lean improvements and SOPs across a 15–20 person team.

The role emphasizes cross-functional communication between sales, operations and install teams, with a focus on AR reduction and customer satisfaction in a fast-paced environment.