Operations Supervisor - Institutional Middle Officer (IMO)

Brown Brothers Harriman & Co.; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Brown Brothers Harriman (BBH) seeks an Operations Supervisor- IMO to supervise a small team and act as the first escalation point for day-to-day middle-office operations. You will oversee workflow, risk mitigation, and performance development for staff involved in client servicing and settlements.

The role requires a BA or equivalent, advanced Excel, and familiarity with Bloomberg, DTTC ITP, SWIFT, FactSet. Strong English communication and deadline discipline are essential.

Qualifications

• BA or equivalent degree.
• Advanced Excel in Microsoft Office.
• Knowledge of industry regulations, financial markets and vendor products.
• Experience with Bloomberg, DTTC ITP, SWIFT, FactSet.
• Ability to stay focused on detailed information and meet deadlines.
• Read, write and speak English.

Responsibilities

• Quality Assurance of transaction processing reviews and reporting.
• Provide feedback, assign daily tasks, and support staffing decisions.
• Manage risk, audit inquiries, data privacy and process improvements.
• Support the manager in client meetings and onboarding; train new hires.

Skills

Attention to detail

Deadline management

Numerical literacy

English proficiency

Education

BA or Equivalent

Tools

Bloomberg

DTTC ITP

SWIFT

FactSet

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Job Summary

The Operations Supervisor- IMO acts as the conduit between a client’s front office trading, oversight functions, and back‑office servicing centers. This role, as a supervisor, is responsible for the oversight, risk mitigation, and effective workflow management of employees to support the day‑to‑day operations of the Middle Office department. The role will have a small team with direct reports and act as first point of escalation for the team. The supervisor is responsible for assisting employees with career development and managing employees’ performance.

Responsibilities

• Quality Assurance of Transaction Processing Reviews and verifies employees processed transactions and reporting for accuracy and completeness for settlement of security and cash trades, cash transactions, loan settlement, collateral settlement and corporate actions. Ensures team members meet deadlines as established in client’s service agreement and/or per client’s counterparty’s requirements.
• Supervisory responsibilities Provide employees with feedback and assess their performance Assign daily responsibilities, projects and schedules to staff in team Interviews and makes hiring decisions Has career coaching discussions and develops staff in team Takes disciplinary action as appropriate.
• Risk Management Ensures procedures and best practices are accurate, complete, up to date and communicated. Reviews processes or errors to identify areas of potential risk and provides suggestions to Manager to improve processes, and automaton. Coordinate audit inquiries for the team, ensures data privacy, and the integrity of data. Avoids and escalates any cyber risks.
• Support Backs‑ups the Manager in day‑to‑day client interactions, including attending client meetings on behalf of the manager, as needed. Attends project meetings in support of departmental product enhancements, and new client onboarding. Train new hires on how to utilize the BBH technology and vendor products. Has in depth knowledge of BBH applications.

Education and Qualifications

• BA or Equivalent
• Proficient in Microsoft Office with Excel advanced skills preferred
• Knowledge of industry regulations, financial markets and industry vendor products preferred (i.e. matching utilities, custodians, accounting platforms)
• Experience working with applications such as Bloomberg, DTTC ITP, SWIFT, FactSet, etc.
• Ability to stay focused on detailed information for long periods of time
• Ability to discern numbers and number sequels, reading comprehension
• Ability to manage hourly and daily deadlines
• Read, write and speak in English

Salary Range

MA: $65,000 - $90,000 base salary + annual target bonus NY: $65,000 - $90,000 base salary + annual target bonus BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit‑sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role.

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit‑sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long‑term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well‑being. We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts.

No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.

As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long‑term interests of our clients and our people. Our long‑tenured leaders are experts in their areas and are actively involved in the day‑to‑day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours.

At BBH, partnership is more than a form of ownership—it’s our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas.