Operations Specialist - Institutional Middle Office (IMO)

Brown Brothers Harriman; Boston (MA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Brown Brothers Harriman is seeking a detail‑oriented candidate for a hybrid role in Boston. You will handle custody reconciliation, settlement processing, and client communication across multiple markets. The position emphasizes accuracy, teamwork, and timely issue resolution.

The role requires a BA/BS in Finance/Economics/Math and strong Excel and communication skills, with a hybrid schedule in the Boston office and opportunities for growth within the firm.

Qualifications

• Bachelor’s degree in Finance, Economics, or Mathematics or related field.
• Strong verbal and written communication abilities.
• Ability to manage time effectively and meet deadlines.
• Detail-oriented with strong organizational skills.
• Proficiency with Microsoft Excel and office tools.

Responsibilities

• Process and reconcile client trades and settlements across markets.
• Communicate settlement status and discrepancies to clients and counterparties.
• Monitor and resolve failed trades, cash movements, and corporate actions.
• Collaborate with team to ensure timely reporting and accuracy of client data.

Skills

Communication

Time management

Attention to detail

Team player

MS Excel

Education

BA/BS degree in Finance/Economics/Mathematics

Tools

Trade processing systems

Microsoft Office Suite

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Position Summary

The Global Institutional Middle Office (GIMO) acts as an important conduit between a client’s front office trading, oversight functions, and back office servicing centers. This role, as part of a team, is responsible for custody reconciliations, including matching and trade dissemination to the broker, the custodian and the fund accounting agent for BBH’s institutional clients. The role is responsible for relationship management, processing and escalating claims, income collection, corporate actions, collateral management, and failed trade monitoring. This role also handles post execution, pre-settlement functions, and creates consolidated views and support for the clients across all custodians and/or service providers.

Principal Responsibilities

Transaction Processing/Resolution

• Matches or identifies discrepancies of client’s trade economic details as compared to the client’s counterparty instruction.
• Prepares communication of settlement of securities in different markets to the client’s custodian.
• Monitors and resolves any failed trades, cash movements, collateral settlements or corporate actions.
• Works closely with the client and client’s counterparty(s) to ensure transactions and/or reporting related to the different security types are processed timely and accurately.
• Understands settlement procedures and restrictions for various markets and asset types and acts accordingly.
• Manages daily volume of work adhering to daily deadlines.

Technology

• Utilizes BBH IMO technology and IMO vendor products to perform daily transactional processes as described above.

Teamwork

• Collectively work with team members to ensure daily requirements are met.
• Update team procedures as needed.

Communications

• Communicates professionally and timely via email, phone, or in person with internal and external clients and counterparties.
• Provides feedback on client’s counterparty performance.

Client Service

• Provides superior client service to ensure client satisfaction and referenceability.
• Responds to client inquiries, in a timely and professional manner, meeting client’s standards as indicated in client’s service agreement.

Risk Mitigation

• Understands fundamentals of relevant systems and processes. Follows procedures and adheres to policies.
• Works to understand how specific functions within GIMO impact other teams in Service Delivery.
• Works with a risk adverse mindset. Proactively communicates and escalates potential risks found, errors and issues timely.
• Ensures data privacy and integrity of data always. Avoids and escalates any cyber risks.
• Follows our BCP protocol and security procedures.

Knowledge, Skills, And Requirements

• BA/BS degree. Preference given to Finance, Accounting, Economics, and Mathematics majors.
• Ability to communicate professionally both verbally and written.
• Ability to manage time efficiently and effectively and to meet all deadlines.
• Organizational skills and detail-oriented.
• Ability to work independently, efficiently, and effectively to meet time constraints while handling multiple tasks.
• Ability to work collaboratively in a team environment.
• Strong commitment to quality
• Ability to adapt to a changing business, legal, and regulatory environment.
• Aptitude for thorough and timely research, analysis and resolution of a problem.
• Have interest and flexibility to work on different assignments and develop new skills by performing different functions within IMO
• General PC skills including Microsoft Office Suite
• Ability to stay focused on detailed information for long periods of time
• Ability to work on a computer for several hours
• Ability to discern numbers/number sequels and reading-comprehension
• Ability to handle work pressure in a fast pace environment
• Ability and willingness to work overtime when needed
• Must be able to work in a hybrid function (3 days weekly) in our Boston Office

Salary Range

MA: $45,000 - $60,000 base salary + annual target bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences.

We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.