Operations Specialist - Institutional Middle Office (IMO)

Brown Brothers Harriman & Co.; Boston (MA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Brown Brothers Harriman (BBH) is seeking a Global Institutional Middle Office professional to handle custody reconciliations, trade processing, claims, income collection, corporate actions, and collateral management for institutional clients. The role emphasizes relationship management, timely escalation, and post-execution support across multiple custodians.

Ideal candidates will have a BA/BS in finance-related fields, strong communication and organizational skills, and the ability to work in a

Qualifications

• BA/BS degree. Preference given to Finance, Accounting, Economics, and Mathematics majors.
• Ability to communicate professionally both verbally and written.
• Ability to manage time efficiently and effectively and to meet all deadlines.
• Organizational skills and detail-oriented.
• Ability to work independently, efficiently, and effectively to meet time constraints while handling multiple tasks.
• Ability to work collaboratively in a team environment.
• Strong commitment to quality.
• Ability to adapt to a changing business, legal, and regulatory environment.
• Aptitude for thorough and timely research, analysis and resolution of a problem.
• Have interest and flexibility to work on different assignments and develop new skills by performing different functions within IMO.
• General PC skills including Microsoft Office Suite.
• Ability to stay focused on detailed information for long periods of time.
• Ability to work on a computer for several hours.
• Ability to discern numbers/number sequels and reading-comprehension.
• Ability to handle work pressure in a fast pace environment.
• Ability and willingness to work overtime when needed.
• Must be able to work in a hybrid function (3 days weekly) in our Boston Office.

Responsibilities

• Process and resolve trade discrepancies between client instructions and counterparty details.
• Communicate settlement instructions to client custodians in different markets.
• Monitor and resolve failed trades, cash movements, collateral settlements and corporate actions.
• Coordinate with clients and counterparties to ensure timely processing and reporting.
• Understand settlement procedures across markets and asset types.
• Manage daily workload to meet deadlines.
• Utilize BBH IMO systems to perform daily processes.
• Collaborate with team to meet daily requirements and update procedures.
• Communicate professionally via email, phone, or in person with clients and counterparties.
• Deliver superior client service and respond to inquiries promptly.
• Understand risk controls, privacy, cyber risk and follow BCP procedures.

Skills

Communication

Time management

Organization

Independent work

Teamwork

Attention to detail

Adaptability

Microsoft Office

Hybrid work

Education

BA/BS degree in Finance, Accounting, Economics, or Mathematics

Tools

Microsoft Office

Job description

Position Summary

The Global Institutional Middle Office (GIMO) acts as an important conduit between a client’s front office trading, oversight functions, and back office servicing centers. This role, as part of a team, is responsible for custody reconciliations, including matching and trade dissemination to the broker, the custodian and the fund accounting agent for BBH’s institutional clients. The role is responsible for relationship management, processing and escalating claims, income collection, corporate actions, collateral management, and failed trade monitoring. This role also handles post execution, pre-settlement functions, and creates consolidated views and support for the clients across all custodians and/or service providers.

Principal Responsibilities

• Transaction Processing/Resolution Matches or identifies discrepancies of client’s trade economic details as compared to the client’s counterparty instruction.
• Prepares communication of settlement of securities in different markets to the client’s custodian.
• Monitors and resolves any failed trades, cash movements, collateral settlements or corporate actions.
• Works closely with the client and client’s counterparty(s) to ensure transactions and/or reporting related to the different security types are processed timely and accurately.
• Understands settlement procedures and restrictions for various markets and asset types and acts accordingly.
• Manages daily volume of work adhering to daily deadlines.
• Technology Utilizes BBH IMO technology and IMO vendor products to perform daily transactional processes as described above.
• Teamwork Collectively work with team members to ensure daily requirements are met. Update team procedures as needed.
• Communications Communicates professionally and timely via email, phone, or in person with internal and external clients and counterparties. Provides feedback on client’s counterparty performance.
• Client Service Provides superior client service to ensure client satisfaction and referenceability. Responds to client inquiries, in a timely and professional manner, meeting client’s standards as indicated in client’s service agreement.
• Risk Mitigation Understands fundamentals of relevant systems and processes. Follows procedures and adheres to policies. Works to understand how specific functions within GIMO impact other teams in Service Delivery. Works with a risk adverse mindset. Proactively communicates and escalates potential risks found, errors and issues timely. Ensures data privacy and integrity of data always. Avoids and escalates any cyber risks. Follows our BCP protocol and security procedures.

Knowledge, Skills, and Requirements

• BA/BS degree. Preference given to Finance, Accounting, Economics, and Mathematics majors.
• Ability to communicate professionally both verbally and written.
• Ability to manage time efficiently and effectively and to meet all deadlines.
• Organizational skills and detail-oriented.
• Ability to work independently, efficiently, and effectively to meet time constraints while handling multiple tasks.
• Ability to work collaboratively in a team environment.
• Strong commitment to quality.
• Ability to adapt to a changing business, legal, and regulatory environment.
• Aptitude for thorough and timely research, analysis and resolution of a problem.
• Have interest and flexibility to work on different assignments and develop new skills by performing different functions within IMO.
• General PC skills including Microsoft Office Suite.
• Ability to stay focused on detailed information for long periods of time.
• Ability to work on a computer for several hours.
• Ability to discern numbers/number sequels and reading-comprehension.
• Ability to handle work pressure in a fast pace environment.
• Ability and willingness to work overtime when needed.
• Must be able to work in a hybrid function (3 days weekly) in our Boston Office.

Salary Range

MA: $45,000 - $60,000 base salary + annual target bonus.

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role.

BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long‑term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well‑being.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management.

Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges.

Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do.

We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas.

Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts.

No matter where you sit in the organization, everyone is empowered to contribute their ideas.

BBHers can pick up the phone and call any colleague, and they are happy to help.

Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.

As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long‑term interests of our clients and our people.

Our long‑tenured leaders are experts in their areas and are actively involved in the day‑to‑day business, taking the time to provide guidance and mentoring to build the next generation of BBHers.

Because we know, our success begins with yours.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise.

BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors.

As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours.

At BBH, partnership is more than just a form of ownership—it’s our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice.

We value diverse experiences.

We value diverse experiences and transferrable skillsets.