Operations Supervisor II

American President Lines; Romulus (MI); On-site; USD 62,500 - 72,876; Full time

Benefits offered by this job

Competitive PTO

401(k)

Health insurance

Employee discounts

Tuition reimbursement

Job summary

CEVA Logistics in Romulus, MI is seeking an Operations Supervisor II to oversee transportation and customs processes, ensuring compliant import/export documentation and high-quality customer service. You will supervise staff, monitor performance, review shipment documents, compute duties and tariffs, and help develop policies for customs clearance while coordinating with the operations manager.

This role requires at least four years in logistics with supervisory experience and ITAR/export

Qualifications

• High School Diploma or GED required.
• Minimum four years related experience.
• Minimum one year supervisory experience; Bachelor’s Degree preferred or equivalent work experience.

Responsibilities

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide supervision and control for all departmental activities; assist in retention and training of staff and customers; conduct meetings.
• Review shipment documentation for accuracy; examine invoices, bills of lading, and shipping statements for compliance with regulations.
• Compute duties, tariffs, price conversions, weight and volume for import/export; communicate with customs officials to obtain release and resolve delays.
• Establish, monitor and revise policies for customs clearance operations; ensure policies are administered.
• Identify areas of concern in import/export processes through monitoring team performance and client reviews.
• Communicate with operations manager regarding progress and issues; flexible schedule including after hours.
• Participate in or supervise department projects.

Skills

Leadership

Customer service

Microsoft Office

Problem analysis

Communication

Education

High School diploma or GED

Bachelor’s Degree in related field (preferred)

Job description

Operations Supervisor II

$62,500 - $72,876

YOUR ROLE

Are you known for your leadership skills? Are you passionate about coordinating logistics activities? If so, we have an opportunity that would allow you to oversee transportation and customs processes, providing customer service for shipment, receipt and documentation of imported/exported products in accordance with federal and foreign regulations.

WHAT ARE YOU GOING TO DO?

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide responsible supervision and control for all departmental activities. Assist in the retention and training efforts of staff and of customers. Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments. Address all employee performance problems promptly and directly in accordance with personnel policies.
• Oversee performance statistics. Review and monitor shipment documentation for accuracy. Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered.
• Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
• Communicate with operations manager regarding progress and problems or issues. Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
• Effectively participate in and/or supervise department projects related to assigned area of responsibility.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School Diploma or GED, Minimum four years related experience. Minimum one year supervisory experience; Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education. Three years of industry experience preferred.
• Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Some professional certifications may be required.
• Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Characteristics: Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.

WHAT DO WE HAVE TO OFFER?

• Competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
• Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.